The Children's PlaceReviews of childrensplace.com

Purchased items online during the Black Friday sale. When the order arrived, one of the items ordered was missing. Contacted Children’s Place customer service to try to get them to simply ship the missing item, but the customer service representative informed me that she could only provide me with a “reward,” which wasn’t even enough to repurchase the missing item now that the sale was over. However, I was willing to use the “reward” and pay the difference. The representative did not tell me at the time that I needed an account in order to use the “reward.” I had checked out as a guest and do not wish to create an account. When I contacted customer service a second time to inform them of my issue with the “reward,” the representative offered to refund the original payment which was a gift card so I could repurchase the item. When I hadn’t received the gc to my email 2 days later, I had to contact customer service again to be informed that it would take 3-6 weeks for the gift card to process. Neither of these solutions would’ve been acceptable to me if I was provided with all the information at the time they were offered. The condescending supervisor, Jason, told me, “He would keep this in his head and coach his representatives in the future,” but I now have to wait 3-6 weeks to see IF my order issue gets resolved. I hope this helps someone else make a more informed decision on how best to resolve an issue with their order. Note: retail stores cannot help with online orders issues; store associates will simply tell you to contact online customer service.

Shipped via Canada Post during strike. No communication from TCP. Customer help line claims they have no way to contact shipping warehouse. Nothing on website advising of delays. After 4 weeks some sort of communication/plan is owed?

Typically a decent group to deal with but with the Canadian postal strike CP has chose. To simply have your packages wait in their warehouse rather than seeking out other shipping options. NOT ACCEPTABLE. Right now… DO NOT BUY FROM THEM! ( Lululemon can get your stuff to you in a day!!)

I’m extremely disappointed with my recent experience with The Children's Place. I placed my order on November 14th, but due to the Canada Post strike, my order has been sitting in their warehouse for weeks. Despite sending two emails (on November 20th and 27th) to inquire about my order, I received no response from customer service. It wasn't until I called them on December 12th that I received any update. The representative informed me that I need to wait until the Canada Post strike ends for my order to be shipped. Apparently, once a shipping label is created, it cannot be changed. This policy is ridiculous and unacceptable. The Children's Place should have had an alternative shipping solution in place during the Canada Post strike. Their lack of communication and inability to adapt to shipping disruptions is appalling. I would not recommend The Children's Place to anyone due to their extremely poor customer service and shipping issues.

My review is about their advertising emails. I receive on average 3 emails daily since subscribing... excessive spam in my opinion. I have unsubscribed and will not do business with them again. When I did last shop in person, I found their clothing quality comparable to Walmart kids clothing... polyester, sized too small for N.A. kids ( known to be taller and bigger than kids from countries that manufacter the clothing). Very overpriced for what they offer.

HORRIBLE customer service. They shipped my parcel via Canada Post that has been on strike for 2 weeks with no end in sight. The parcel in still sitting at the warehouse in Mississauga with a status of "shipping label created". The help line in clearly not in North America as the representative could not understand what a "Strike" is. She told me my order will be refunded if not recieved next week. I need that order, I purchased the items when they were in on sale within my Christmas budget. Why would they not ship them out Purolator? IT's still sitting at their warehouse, yet she tells me I'm wrong that Canada Post has picked it up.. No they have NOT!! The Managers are not accepting calls at this time is what I was told when asked to speak to a supervisor. This is absolutely disgraceful and unacceptable customer service.

Awful customer service and the supervisor Jason and manager Marvin were no help at all! They kept stating you should receive your order by Nov. 1st although they weren’t sure if it were lost and even told me to call FedEx to see why there was an exception. I placed this order on October 14th!!!!

para mí este es el peor sitio de compras que he conocido mala Atencion al cliente mala calidad en sus pedido en el mes de agosto hice una compra de unos uniformes como era mi primera vez que le compraba ellos las tallas me quedaron demasiada grande para mi hijo por lo que lo llamé para que me proporcionaran una dirección para enviarle el producto de regreso que tienes que pagar el envío ellos me dijeron que yo debía enviarlo a una de sus tiendas así lo hice le envié el paquete a una tienda de Orlando luego ellos dijeron que no lo habían recibido por lo que nunca me devolvieron mi dinero para atrás luego una tarjeta de crédito que ellos me habían dado automáticamente yo la cancelé pues ya ves que no eran personas confiables y hasta el día de hoy me llegan me siguen llegando facturas de supuestamente compras que yo hice por la tarjeta de crédito así es que para que no le pasen no le compren porque son los verdaderos estafadores .