Chicago Airbrush SupplyReviews of chicagoairbrushsupply.com

They have no stock - they ship directly from the manufacturer. The website says 1-5 days, but I finally got my tracking number and it does not deliver until next week - 3 weeks from ordering. Do yourself a favor and get form Amazon - you will get the item in 2 days if you have Prime.

I recently ordered a Awatta airbrush kit from them and have not received it. They emailed me telling me that my order would be sent directly from Awatta. After a week I called Awatta directly, they told me that they had received the order but could not send it due to a reason that had to be discussed directly with Chicago airbrush.. all I know is I have a bunch of projects to complete and do not have the tools to do them.. they are happy to take your money and leave you hanging !!! They are costing me time and money, thanks a lot Chicago airbrush!!!! Your company sucks !!! The biggest group of liars I have ever dealt with!!! Wish I had read some reviews on them before ordering.... trust me on this one if you are looking to buy any form of airbrushing supplies DO NOT deal with this company!!!

I am 110% dissatisfied with this company. I ordered $120 worth of paint on 1/5/17 and today is 2/9/17 and I still haven't received my order. I paid through paypal and disputed the charge. The seller responded telling me that the product should have been drop shipped. I still haven't received the paint. None of their phone numbers work. DO NOT USE THIS COMPANY!!! I'm still waiting for my product or refund!!

Called, twice now. Left 3phone messages for Rich to call. Just sad. Did not get my purchase. Just support your customers with finding there shipments and orders. You suck

Ordered 10 cans of stencil tac 7 months ago and have nothing called them 3 months ago and was told would come in 2 weeks. This happened before and when I finally called and requested a refund they charged me a 30% restocking fee and never refunded the shipping fees which was quite a bit. Don't think they are reliable at all or good business practices!

I have ordered from this company a total of 3 times. And all 3 times, have been not so good experiences. All three orders were items that were out of stock, however, I wasn't notified that they were out of stock until the next day. Then the items were supposed to be in Stock within 7-9 business days. Every time, I had to call after day 11 to check the status. Only to be greeted by someone whom sounded like they had a mouth full of food. And to be told that he found my order but he has to have his manager call me back later. I have never left a negative review, however this is just unacceptable customer service. I didn't allow the first transaction to make me negative towards the company, nor the 2nd because I understand that things sometimes happen. Not every time though. I guess in order to get the superior customer service that other patrons talk about, you have to live within driving distance and have face to face contact. I know that internet orders are not important to this company. I won't be ordering from here EVER again!!

I ordered over $600 worth of product on the 17th of the month to be arriving in 3-4 days. On the 6th day it still wasn't here so I called and the guy was patronizing and not at all helpful. He said he would give his manager my info and his manager never called me. All I wanted was a tracking number so they emailed me an email with a button that says "track" even though it leads no where. I am a 4 hour drive from where these things are being shipped from, it should not take more than 3-4 days to get here. I called back a few days later and they still had no info as to where my package was let alone have a tracking number so they called Iwata and they said they would forward the tracking info to me and I still have not received that email! I called Iwata myself and they said that they didn't receive the order until the 26th (the day I called to inquire where it was). So they never told me that they made a mistake and forgot to enter my order and they sent me 2 separate emails telling me that my order was confirmed and being shipped! Frauds! NEVER AGAIN!!! Let me speak to your owner!

My first and last purchase from Chicago Airbrush. I received a very misleading email about a 15% discount which prompted my purchase. Unfortunately, my purchase did not qualify! When I called to voice my displeasure I was offered a 7% discount. I placed my order in excess of $250.00, but, when my order was processed, they would not honor their offer of a 7% discount. They obviously made the offer to get me to place my order. When I told them I would be returning the purchased items, I was told there would be a 20% restocking fee if I refused or returned the order. Not an honorable company to do business with...NEVER AGAIN will they get my money.