CHI Institute Reviews | Read Customer Reviews of chi.us

CHI Institute Reviews | Read Customer Reviews of chi.us

CHI Institute reviews

Showing 152 reviews with 5 stars · Clear filters

Customer
Oct 29, 2020
Amazing service & product guarantee
My 1st Equitonic 9 and only had it for a few weeks when my dog tried getting up and the E9 fell off landed in a puddle of water from the dogs water bowl. Never fear, Chi Institute is here and they fixed it pronto ! And still under warranty. Phew ! Thanks for everything. I'm back up and running and working on my dog again. Fast return and the E9 is helping with my dogs cancer. Thanks Chi Institute for everything !
Response from CHI InstituteNov 2, 2020
Hello, We were very happy to have been able to be of assistance when you needed repair on your unit. We are glad to hear the your unit is proving to provide relief for your dog's cancer, that is amazing news! Happy healing! -The CHI Team
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Gail R.
Oct 24, 2020
I received five star treatment when I…
I received five star treatment when I sent in a Chi vibrating phone piece to have it checked and fixed. They informed me of what to expect related to time, guarantees, parts and replacements. It was completed efficiently, with excellence and care. The piece looks like new and works perfectly! I am very thankful to have my Infratonic QGM Chi working well again. Thank you!
Response from CHI InstituteNov 2, 2020
Hello Gail, We really appreciate you taking the time to let us know that you are satisfied with your repair experience and the service provided. We aim to only provide top of the line "5 star" customer service and we are pleased to know we succeeded. -The CHI Team
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June
Oct 17, 2020
Your repair service was wonderful and…
Your repair service was wonderful and so very fast. Thank you!
Response from CHI InstituteOct 19, 2020
Hello June, We are so glad to hear that your experience with our repair department was a pleasant one and that we were able to get your machine fixed and sent back to you in timely manner! Thank you for taking time to let us know you were pleased with the service we provided! -The CHI Team
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Hope F.
Oct 12, 2020
I needed a new battery and the person I…
I needed a new battery and the person I spoke with was most helpful and explained how to install my battery when it arrived. The battery arrived very quickly and that was a pleasant surprise. I understand that the Infratonic is being use alot for COVID, please send or email me some information about this.
Response from CHI InstituteOct 12, 2020
Hello Hope, We are thrilled to hear that you had a pleasant experience in purchasing a replacement battery and that our representatives continue to provide the service that is expected from CHI Institute. We have had users report success in treating some of the symptoms associated with Covid-19 such as inflammation of the lungs, headaches, fatigue, as well as there are studies proving improved general immune response when using the unit but the unit does not treat Covid-19 specifically. You may search our website for any testimonials related to the above mentioned symptoms at this link: https://chi.us/user-reports-protocols/ Please feel free to reach out to our support team at 1-800-682-7061 should you have any questions or need any additional guidance. -The CHI Team
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Mary Jo G.
Oct 11, 2020
Excellent service!
Excellent service! We received our order a few days after we made it. Your emails with the receipt were almost immediate as well. We have used Infratonic machines purchased from you for over 10 years now and have been been very pleased with the units! Keep up the good work!
Response from CHI InstituteOct 12, 2020
Hello Mary Jo, Thank you very much for taking time to let us know you were satisfied with your ordering process and service provided. We make it our goal to provide service and products that exceed our customers expectations! We hope you have a wonderful day! -The CHI Team
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Amrita S.
Oct 8, 2020
I had a problem with rattling on inside…
I had a problem with rattling on inside of my device. Dropped few times and my unit is many years old. I sent it back and they promptly fixed the issue and it is just like new. They were so courteous about it all. Of course I have to add that I would not be without my Infratonic. It has been a Godsend!
Response from CHI InstituteOct 8, 2020
Hello Amrita, We are happy to have been able to fix your machine and are thrilled to learn you are pleased with your experience. Have a wonderful day! -The CHI Team
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William H.
Oct 8, 2020
Totally fast service with no problems
Totally fast service with no problems
Response from CHI InstituteOct 8, 2020
Hello William, We are so glad to hear that you had a seamless process. Thank you for letting us know you are satisfied with the service provided! -The CHI Team
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Ray K.
Oct 5, 2020
Great service
Great service, product and repair. Love my infratonic 9, after repair the thing just keeps on going the battery last forever. The people at the company are super helpful and friendly. No complaints and am so impressed that I probable will buy everything they have to offer. Thanks, Ray
Response from CHI InstituteOct 5, 2020
Hello Ray, Thank you for taking time to let us know that you are pleased with your repair experience. We are very happy that we were able to repair your unit to your satisfaction. We strive to always provide excellence. -The CHI team
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