chessify.meReviews of chessify.me

Response from chessify.meJun 23, 2025

Hi Dr. Burmeister, Thank you for taking the time to share your experience — we’re genuinely sorry to hear that your expectations weren’t met, and we appreciate the opportunity to address this. To clarify: our subscription-based cloud engine servers (e.g. the 20–80 MN/s server included in the GM plan) will continue running as long as the user confirms their presence via the prompt, which appears after 30 minutes of inactivity. This safeguard isn't meant to limit analysis, but rather to prevent unattended sessions from consuming excessive server resources. This is a necessary practice to ensure stable, high-performance access for all subscribers. We do mention this detail in the FAQ section of our pricing page, but based on your feedback, we realize it should be made more visible. We’ll work on improving how this is communicated to new users. That said, we take user satisfaction seriously. We’d love the chance to speak with you directly and see how we can make this right. Please feel free to contact us at [email protected] — we’d be happy to assist you personally. Thanks again for bringing this to our attention. Warm regards, The Chessify Team

Response from chessify.meSep 28, 2024

Dear Thomas, We truly apologize for any inconvenience this may have caused you. Actually, we responded to your email a few hours after receiving it, but it may have gone to your spam folder. After you raised a dispute, we accepted it immediately, and your bank confirmed the resolution in your favor. I will send a confirmation to your email. To ensure quicker communication, feel free to join our Discord server, where we can assist you promptly: https://discord.gg/pvGrvjXm As a gesture of goodwill for the inconvenience, we’ve activated a free yearly plan for you. Please contact us directly if you have any further concerns or questions. Thank you for your patience. We’re here to help if you need anything else. Warm regards, David Chessify Team

Response from chessify.meNov 29, 2023

Dear Laurent, thank you for taking the time to share your feedback on Chessify. We acknowledge the issues you've encountered with the PGN editor, a relatively new addition to our platform, which we continuously work to improve. Over the last few months, we've implemented several updates, some of which were suggested by you. Notably, we've introduced features such as the ability to edit comments and a more intuitive piece movement functionality, allowing moves to be made by clicking on a square without selecting a piece first. Plus, we've fixed the bugs you reported, for which we are grateful. While recording bugs may be tiresome, it greatly assists our development team in identifying and resolving issues more effectively. Still, we do understand that as a paying customer, you expect a seamless experience. Please be assured that your feedback has been invaluable in evolving Chessify, and we hope you will see significant improvements in the near future. In the meantime, we would be grateful if you could reconsider your rating, reflecting on the recent updates and enhancements. Thank you for using Chessify.

Response from chessify.meMar 7, 2023

We appreciate your feedback and are sorry to hear that you feel our service is expensive. We would like to point out that our prices are competitive within the industry, and we are not aware of any cheaper options available that offer unlimited cloud analysis of the same speed in addition to our other website features. We would be happy to discuss your concerns further and understand why you feel our service is expensive. Please feel free to share more details with us about similar services. Thank you!

Response from chessify.meSep 6, 2022

Dear Ian, We're sorry for the confusion. Please be informed that our website and mobile apps are not connected and offer different features. The PDF scanner is available on our mobile app only. It will allow you to upload up to 10 books every month. Please note, however, that you'll still need to scan one diagram at a time. Hope this helps. You may also contact us at [email protected] if you need any kind of assistance. Have a good day! Chessify

Response from chessify.meSep 6, 2022

Hi! Please note that the 2-hour trial refers only to the 200 coins which you receive by verifying your email. Afterwards, you can use our basic 1000 kN/s Stockfish analysis as much as you want. Our subscription plans offer higher speeds for your analysis, however, you can still analyze with average speed Stockish for free. Please sign in to chessify.me/analysis -> find the Stockfish engine on the right side -> click on the arrow button next to the server -> choose 1MN/s -> and click on "Analyze" to start your free analysis. We hope that you'll give our website another try. Looking forward to hearing from you.