CheapLights.comReviews of cheaplights.com

We had bought a product advertised as a hazer, expecting the typical characteristics of a haze machine. Upon it's arrival, it was an over glorified fog machine. Due to limiting circumstances, a fog machine is next to useless for what we needed it for. Upon contacting customer service to explain the situation, we were rudely told there was nothing that could be done to help our situation. The only option was to pay at 30% restocking fee, plus shipping, and have receive in-store credit. Now, why would I want more credit to a store that has treated me so poorly? Looking back, it's pretty comical how bad it was. There are a lot of great one-liners I now share with my friends that I gained from their customer service.

I ordered about a thousand dollars worth of lighting from them, and around a fourth of the order arrived damaged. Plus, one of the products was NOT what the web site claimed - the web site called it a "96 DMX channel controller" and it was actually a 24 channel controller that you could save 96 "scenes" with. Not the same thing by any stretch of the imagination. I asked to have the damaged products replaced, but they said all they would do is send parts to make the repair. The parts they sent were for another product, and of course, did not work. I also asked for a refund on the controller since they misrepresented the product on the web site. They agreed to take the controller back, but would only give me store credit. I ended up with another controller that still does not meet my needs, but it was all they could offer. It's going up on eBay soon. The manuals that come with the products are useless. One says not to use the light in any place that is " damp or darkish." Really? I can't use the light in a place that is "darkish?" What's the point of having the light, then? These guys buy crappy, crappy Chinese-made products; they tell you whatever it takes to get you to buy them, and they don't stand behind these junky products at all. I will NEVER buy from them again, and I will actively direct people elsewhere for their stage lighting needs. In this case, you don't get what you pay for - you get LESS. Steer clear of these guys.

"Stay away from this company!" My problem was simple I was upset that I placed an order and paid for it only to get a phone call that the item was already sold. I was asked to buy the new one. However when I got upset I was offered to split the difference. I decided i wanted to speak to a manager and was told one would call me back. A few days later I sent an email responding to my order being canceled asking again to speak to a manager. Didn't get a call back from a manager and only after another email did I get an email from "Ernesto Gongora, G.M" who informed me of some real gems (here are some direct quotes) "The managers are busy handling calls for customers who have legitimate problems and real issues or serious complaints" "If we had managers call back every customer when we ran out of something we would loose all of the customers who legitimately required a call back for resolution of a problem that was truly critical as opposed to somebody who just wanted to argue for some insanely childish reason." "As a child most learn this is not a perfect world an of course choose to take issue when they feel a serious injustice was done them but only a narcissistic individual would go on the way you have in demanding perfection in the name of customer service" "I would suggest you seek counseling or at least take a hard look in the mirror and try to grow up." "People like you are why we have so many frivolous law suits in this country" "Please do not contact us anymore." "People like you are why we have so many frivolous law suits in this country' "Please do not contact us anymore." After that I don't know what more there is to say? I suppose just keep it simple and stay away. "You get what you pay for both in service and product." what is even more mind blowing is that the item I wanted, that I was told was already sold is still this point listed for sale on their website. Wow!

DO NOT purchase anything from this seller. The sales department is very friendly,and helpful right up until the point that they get your money. If you have any problems after the sale, then you will get nowhere. Said found my return sending out replacement called a week later said we never received your rma product yet. poor poor business. STAY AWAY will never buy from again

I spent a great deal of money at cheaplights.com and made a phone order. The people there were helpful when I wanted to know about the product. However, as soon as they got my money it was a different story. I was told the shipping was going to cost around 50 dollars for my order. It was 100. I was offered a drop shipment at my house, but what they dont telll you is that the drop shipment is an additional 60 bucks. 160 for shipping altogether. Suddenly these cheaplights got expensive. I found this out after calling them asking for the rececipt that they never emailed me and getting the invoice. They sent the shipment to their warehouse instead of my house and offered me store credit if I went to pick it up instead of them reshipping it to me. When I went to pick up the lights they told me I could only get 20 dollars worth of store credit. Not even enough to cover the cost of driving over there or buy anything descent in the store. When I tried to tell them I wanted to be reimbursed for the 60 dollar drop shipment which never happened they told me my inconvenience was not worth that much. ALSO what they do not tell you is that there is no returning your lights once you buy them. I guess the fact that the tattooed men tossing my boxes full of lights on the ground would have nothing to do with them not working? When I asked them why that was not stated over the phone they replied that it is in tiny font on their website. I guess I should have just known that? Overall the service is just shameful. They were rude and condescending, the man running this business is terribly unprofessional, and they are increadibly misleading. I must have asked 50 questions of these people before buying and they still manged to screw me over. They may be cheaplights but they get you with shipping and a lack of return policy. I will never shop there again. AVOID THESE PEOPLE THEY WILL TRY TO SCREW YOU OVER!!!

We have spent a lot of money at cheap lights, but we will not be using them anymore. The man in charge was rude and condescending. They did not try and fix the problem and I ended up having to reorder the broken piece and pay almost the same price for shipping to get it in time. They said they would make sure I got my money back once fed-ex came and picked up the damaged material. (another thing I had to do myself) I called them to get my money back for the claim which again they were condescending and rude. They had a whatever attitude and didn't make anything right. They had no problem taking my money and had no problem putting all the blame on fed-ex and the manufacturer. We have spent thousands of dollars with them and they wouldn't hold to their word regarding fixing the problem. I am out over 380 dollars that they won't make right even though they said that if I got fed ex to pick up the broken piece they would reimburst me for the other charges. (when I had to reorder the piece of trussing to make our show deadline) They sell cheap stuff for cheap. Apparently the money you spend doesn't go toward customer service.