Lara Jean W.
MSP- dropped us at one location
MSP- dropped us at one location, email had zero instructions on finding shuttle to go back to Doubletree (our car). Called in took forever to get someone on the phone. He told me it is the airlines responsibility to tell us where our shuttle is & the shuttle/parking company has no responsibility to get us back to the hotel/parking. He told me to ask a police officer. From MSP baggage claim, follow ground transportation, then HOTEL SHUTTLE (not ever given in any communication) then sit and wait in a totally different spot!!! Took use over 2 hours to get on the shuttle. I would not use them again.



