David N.
DO NOT USE!
WARNING! DO NOT use cheapairportparking.com, especially if it's with EZ Way parking Newark. This place is a total SCAM!!! Don't be fooled by the 3 star rating. It doesn't even deserve 1 star, but google won't allow it. Trust me, I made this mistake when I made an online reservation on cheapairportparking.com a month in advance and regret it ever since. When I arrived to the lot(which is basically the back parking lot of the Crowne Hotel), a van driver told me that the lot was full and they were not accepting anymore vehicles. I informed him that I had a reservation and showed him the paperwork, but he rudely said it didn't matter and walked away. I tried to ask him what their refund policy was because I already paid a deposit, but he told I had to talk to the lady inside, but warned "she would tell me the same thing." I went inside the trailer to find another upset customer being told the exact same thing. The lady at the front desk who was apparently "in charge" acted like it wasn't her problem and said we just have to go somewhere else. The customer was so angry and perplexed as to how this could happen considering he also had a reservation and needed to catch his flight. When I asked about getting back my deposit, I was told I had to go online and cancel my reservation if I wanted to receive refund? But when I went online to cheapairportparking.com to cancel my reservation as instructed, I received a message stating I could not receive a full refund because my cancellation was within 24 hrs. I was absolutely flabbergasted as to the complete lack of concern or customer service by everyone working there. This place is a complete SCAM, including cheapairportparking.com which continues to advertise for them after the multitude a negative reviews. I attempted to contact EZ way parking and cheapairportparking.com multiple times to get my money back without any response. As of this post, I haven't gotten my money back or heard back from anyone. Please do yourself a favor and pay a little more to park somewhere else and guarantee your car will be safe. You will save yourself the aggravation of dealing with these people or having to find another place to park last minute before your flight. I ended up rushing to a nearby lot called "The Parking Spot" at 176-192 McClellan street, which charged me $15 per day. Looking back, I should have listened to the negative reviews online and booked somewhere else, but I figured it was cheap and how bad could a parking lot be? Well, the old adage "you get what you pay for" definitely applies to this place. I am actually glad I did not end up parking here because after reading the more recent customer reviews, it seems like your vehicle is likely to be abused or damage while you are away. Upon my arrival back to Newark airport, I called the phone number on the back of the parking spot ticket and a clean, clearly marked shuttle arrived within 3 minutes! (I've used multiple other shuttle services before and am accustomed to waiting 15-20+ minutes depending on time of day and how many shuttles offered) When we pulled back into the parking lot, my vehicle was already waiting in the front just as I left it. Upon paying, I got a discount for being a AAA member and complementary bottle of water. Overall, outstanding shuttle service offered by The Parking Spot. Very clean and professional, would definitely recommend and use again when flying out of Newark. Stay away from EZ Way parking.



