Our specialty is jewelry boxes, our mission is to exceed your expectations with a unique selection of quality gifts, a safe place to shop, the best value, easy returns and excellent customer service.
Chasing Treasure (chasingtreasure.com) has 176 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Melissa
For an online store that specializes in giftware, there should definitely be a way to enclose a gift card. The gift I ordered arrived very promptly, but the recipient had no idea who it was from. Fortunately I followed up. Good price and otherwise good service. Giftwrap (for an upcharge) would also be a nice option.
Melissa
I ordered a jewelry box for my 12 year old nieces birthday on somewhat short notice and requested to have the product shipped out asap in order for me to receive it in time. It was shipped the next day and was received 4 days after the order was placed. I was SO happy to have it before her birthday party.
Victoria
I ordered it and paid extra for express shiping and I got the box in 3 days. Customer service responded fast to my questions and my husband loved his gift.
Kimberly
My husband enjoyed his cufflink case.
Barbara
I placed an order in July, I have not received the product nor a reply from my email. Calling, resulting in a frustrating answering machine. I will be notifying the better business bureau and my credit card company to get my payment back
Michael
I ordered a wedding gift for my fiance and it was a very nice product. Unfortunately if arrived damaged. After multiple emails, I was able to have someone reply that I would receive a replacement. Now after a few days and multiple emails, I am still waiting on confirmation that a new box is on its way, hopefully in time for the wedding. As long as a receive my new box undamaged or a confirmation it was shipped out today or soon, then my experience would be 5 stars.
Pamela
Hi , I needed to exchange a jewelry box. The website boasts that "real people" answer calls. Well, how about no one answers the phone . They state to leave a message and they'll call back but no one returns calls either. I've made 3 attempts without success of getting my questions answered or receiving a call back.Therefore my only option is to GUESS how I can return and exchange an item
Lowell
So far you have been totally unresponsive, my money is gone and I have no idea where the goods are. They certainly aren't with me. Would someone like to try to make a customer happy and tell me what's going on? If not please cancel my order and refund my money. Very sincerely.
Response from Chasing TreasureAug 6, 2014
Hello! Per our follow up conversations, your selection will be back in stock this month, and will ship as soon as it arrives. If there are any issues, we will notify you immediately. While we strive to keep our store-stock levels up-to-date, in some cases products that are shipped from a central facility can be depleted, and a purchase is made (like yourself) before we can update the product availability. By way of explanation, we developed a system to link our email system with our "notes" section within each order. Clearly that is not working as well as we'd like, as our associate updated your order notes, but the email server did not pick it up and email you. We apologize for that and have since gone back to noting the order AND sending a separate email, until we can resolve the technical issue. We appreciate your business and wish you all the best! CustomerService
