SpectrumReviews of charter.net

I called to make some changes to my Spectrum business account today. I had the very good fortune of speaking with Samantha and Myesha. Samantha politely and adroitly discovered what I needed, then forwarded me to Myesha, whose cheerful tone did not waiver once as she worked her way through the numerous steps necessary to meet my my request. They were kind, courteous and knowledgeable, exactly what you hope for when dealing with customer service. They are a credit to whoever made the brilliant decision to hire them. My thanks to both of them for their professionalism and their help. Just doing their jobs they brightened my day.

Although, I have had penultimate people and resources intersect in my experience, there are also certain experiences that I try to avoid because they tend to cause me to reflect and identify with the sentiment expressed by noted author and Harlem Renaissance progenitor Langston Hughes when he wrote : “Well Son, I’ll tell you: Life for me ain’t been no crystal stair.” Spectrum and I have interacted for many years, in three states. Although I value their service and think that technologically speaking, Spectrum is the undisputed leader in expanding access to the Information Superhighway. Yet I DREAD having to interact with their phone representatives because interacting with them is a kind of ‘Forest Gump’ experience where: “You never know WHAT you’re gonna get.”UNTIL the Universe caused me to cross paths with a Spectrum Call Center representative named BAILEY. I called Spectrum to finalize my decision to switch my cellular service to Spectrum Mobile and I called on Monday night to finish porting my number to Spectrum Mobile. My call was sneered by a young lady who introduced herself as ‘Bailey’. She was pleasant and enthusiastic. She did something from the beginning of the conversation that got my attention. She asked me how my day went, and she stopped talking and LISTENED until I finished speaking, as though she was interested. After telling her what I needed , she told me that she was going to access my account. I was prepared to hear that I was being placed on hold, : “for 1-2 minutes.” but it was instantaneous! In a conversational, yet informative fashion, she reviewed my account and when finished asked me if I would be interested in receiving any discounts, if she could find any, adding that it would take her about a minute to do so. Her enthusiastic query made me feel valued and…liked! It was as if Bailey had become a personal shopper who took great delight in obtaining the best products and services at the best value for dollar. As I was thinking about her delightful manner, she rejoined the call. “Guess what Mr. George?” she inquired with a smile that could be felt over the cableways. “ There is a new promotion that can cut your bill by $30 each month that you qualify for. What do you think about that?” I was impressed by her seeming interest in my savings. I told her that it was great and that I would take her offer. Then she said: “Now Mr.George your discount won’t kick in until you’ve completed the initial ninety days of service, but THEN it will be retroactive.” She paused and asked me if I understood. This was the best customer experience that has ever happened to me in the 25 years that I have been associated with, first, ‘ROAD RUNNER’, TIME-WARNER CABLE, SPECTRUM and now CHARTER Spectrum. Bailey didn’t know that I was not only EXPECTING to pay a high price for Spectrum service. This was due to the decision made by my property management to no longer provide cable and WIFI as a feature for new tenants. The net effect was that with the adjustment in rent from my property management company for Home internet/WI-FI and the delta between Spectrum Mobile and my previous cellular service, I am only spending $25 more each month. Bailey made it feel like I was a winner. When I factor in all the time she saved me and the change in my ‘Spectrum perspective’ she fostered, I think someone over there should etch the words: LEGENDARY-CUSTOMER-CENTRIC VALUE FOR DOLLAR on a lovely, satin pillow and present it to Bailey! (And a raise wouldn’t hurt…) Lol!

I have a cell phone and tablet from this business and it’s the worst service ever. I have had these people actually lie and lie about my bill. I have had managers say they will call you back and not. This business should not exist. I am telling you if you get mobile service from these folks you will regret it. I personally will advise you to stay far away from these folks and their internet sucks! They will take your money and continue transferring you to different people making a fool of you. I don’t know if they even have management or any kind of real customer service. It used to be a decent place but now I don’t think it’s a legitimate business anymore. They will lie, lord God they will lie and not even care. Word to the wise, if you are crazy enough to do business with them….please,please keep all of your paperwork. You will see!!

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