SpectrumReviews of charter.net

De har uden min samtykke hævet 100$ på mit master card. Jeg kender ikke virksomheden og kommer fra Danmark. Det er svindel.

We dumped Spectrum some time in May 26. Unreliable VOIP - periodic no dial tone, no phone. No Voice mail - spectrum unable to fix this and service tech would not assist. Bill - about 30% higher than other provider. No more Spectrum - we have been customers for 11 years but no more.

I’ve been stuck with the monopoly of Spectrum internet and home phone service for 6 years now and every year, without fail, there’s been one inconvenience after another, from slow-to-no service and some of the densest “Customer Support” imaginable. And every year, a price increase, without any advance notice or tangible justification. As a matter of fact, every time the price increases, the service level decreases. Internet/WiFi slows, in spite of claims of improvement. I’m seeing the old “buffer” notice like in the “dial-up” days. Home phone service is a sometimes service. I’ve missed calls because of no incoming, I have my own answering machine so that I can hear when a message is being left by the caller where with Spectrum, I have to check my e-mail for notification, then log into my account on the sub-par internet service to check for messages. All will work well with the phone service for a while and then, suddenly, for no apparent reason, Spectrum’s “answering” will cancel my home machine so that there’s NO out-going message letting callers know that there IS an answering device. What they hear is absolutely nothing AND my machine won’t record for some reason. I’m constantly “re-setting the equipment”, but it’s an effort in futility. Recently I was told that I needed an “up-grade” which would be provided “at no cost”. Spectrum sent me a new modem and router, all was installed, worked well and on the very next bill came an increase. “Service improvements” was the reason I received when I contacted Spectrum directly. The spectrum.net web-site is, essentially, non-functional in that “settings” for service most often result in notice: “We are unable to up-date records, set preferences, modify service”. “Call block” of annoyance calls is non-functional. Trying to stop Spectrum “voice-mail” is impossible and on a recent “chat” I was told “You’re answering device is competing with Spectrum voice-mail.” It never “competed” before recently. I’ve had the same “device” for 5 years with no trouble. “You have to disconnect your device and change your telephone.” was the “solution” offered by Spectrum “customer service”. The increases are, on average, 6 dollars monthly, compounded over the course of 6 months to a year, and as I say, no “advance notice”, no reason, no customer consideration. Contacting Spectrum is a complete waste of time because “options” offered are “pay the rate or drop the service” and again, they’re a monopoly in rural areas. It’s blatant abuse and if not actually so, “borderline theft”. Equally, it’s utter disregard for customers/individuals. A thorough investigation and audit of the company and practises by local, state and federal authorities is WELL PAST DUE! I’ve scoured the internet for “reviews” on the company and have found the VAST MAJORITY of other Spectrum customers are suffering the same or similar abuses. I’ve spoken with neighbours who are also trapped by the monopoly of Spectrum and have yet to hear a positive comment. I will be pursuing actions with our local, state and the federal authorities with the hope that Spectrum’s monopoly will be legally ended and reparations issued to customers in view of the absolute disrespect and abuse suffered, for many, over years.

Phone is overpriced, when I can get a free i-phone to switch to verizon. It is inefficient, I cannot even answer it when someone calls without navigating through a ton of worthless crap. And their web interface is obviously run by idiots. I am tired of having to change my password because their portal is retarded. My saved info on my computer does not change, why does theirs?

This company is poorly run they lie like hell on the phone make false promises and you spend hours being patched around the world to people that don't have a clue what is going on, going into spectrum there limited to what they can do They have wasted over 5 thousand hours of my time and not until you speak to the 20 or 15 person that tells you that they don't know how to fix the problems, I am going to organize a picket line for Anderson SC soon as I get a permit from the court then I'm going to Sue time lost,pain and aggravation and anything else I can get!!!

I have a cell phone and tablet from this business and it’s the worst service ever. I have had these people actually lie and lie about my bill. I have had managers say they will call you back and not. This business should not exist. I am telling you if you get mobile service from these folks you will regret it. I personally will advise you to stay far away from these folks and their internet sucks! They will take your money and continue transferring you to different people making a fool of you. I don’t know if they even have management or any kind of real customer service. It used to be a decent place but now I don’t think it’s a legitimate business anymore. They will lie, lord God they will lie and not even care. Word to the wise, if you are crazy enough to do business with them….please,please keep all of your paperwork. You will see!!

nonstop hacking attacks agin mailserver ! from all ips from this network! abuse support doesn't give a sh i t !