Charter VanlinesReviews of charter-vanlines.com

This is the worst moving company ever. Daniel is a lier. He is going to be very nice at the beginning. As soon as he took ur money. U never going to hear back from him. The worst, they don't have a truck. They will send some Spanish liers to steal ur stuff. They took my bed frame. Please stay away from this company. Do not deal with Daniel. Don't deal with Daniel. He is a lier lier lier ....

Two days later I received a call from Daniel Stevens. The representative explained he had more experience than my particular salesman Mark Ryan and that he wanted to talk to me to find out why I changed my mind. Again I simply reported we were no longer moving and did not need their services any longer. He refused to accept this as an answer and continued to ask me the "real reason" we were cancelling. He quickly became more and more agitated and became quite unprofessional. He told me I was a liar and that as I'm from Utah I must be Mormon and certainly Morman's aren't permitted to lie. He questioned my moral character then said "I hope you're going to church tomorrow" and hung up. As it was not clear from this conversation that the refund would be processed I sent two follow up emails and called. No response to the emails but when I called, after a brief hold, was told the refund was being processed and that I would receive a confirmation email. That was 4 days ago and still nothing.

While all my things arrive in tact the experience was horrible. I needed my stuff to arrive on a certain date and at no point did they tell us that it could take up to a week for my stuff to arrive PAST the date we had originally said I needed the stuff to arrive. Customer service representatives were mean and bitchy when I called to talk to them which I did several times during the whole process. While it was in the contact that we signed at no point in the process or during the numerous conversations did they mention that in some cases it could take UP TO 20 DAYS for my stuff to arrive due to the distance. I am not faulting them for what is in the contract but I would have been able to plan better if they had just been upfront at the beginning about that the time period I wanted was unreasonable. They left a lot of things unmentioned and then got mean and snippy when I asked about why these things where not mentioned beforehand. I would not use them again and I would suggest you don't either.

NOT UNLIKE OTHER REVIEWS, IF I COULD GIVE A NEGATIVE RATING I WOULD. THEY GET YOU ON THE LINE AND FORCE YOU TO GIVE A DEPOSIT OR YOU’LL “LOSE THE DEAL”. THE CONTRACT GIVES YOU 7 BUSINESS DAYS TO CANCEL...THEY DO NOT HONOR. I HAVE NEVER FELT COMPELLED TO LEAVE A NEGATIVE REVIEW BEFORE, BUT THE CONVERSATION, RUDENESS, LAUGHTER AND OVER-ALL LACK OF PROFESSIONALISM THAT I EXPERIENCED WHEN I CALLED TO STATE I WAS PROCEEDING WITH MY CANCELLATION IS APPALLING. I WILL FIGHT THIS TO THE FULLEST EXTENT AVAILABLE BY LAW. TODAY IS APRIL 18TH, MY MOVE WAS ORIGINALLY SCHEDULED FOR THE 26TH AND MOVED TO THE 30TH, WITH WRITTEN CONFIRMATION BY ME AND THEY ARE TELLING ME THAT I’M NOT WITHIN THE TIME FRAME PERMISSIBLE TO CANCEL. FOR THIS COMPANY IT IS ABOUT COLLECTING AND RETAINING DEPOSITS AS OPPOSED TO CUSTOMER SERVICE!

$15,189.56 charged to move less than 900 miles Charter sold to Arrow Moving and Storage Arrow double charged us cubic feet : extra $7000.00 doubled charged gasoline quote: extra $700.00 Charter charged: FOR THE ESTIMATE: $1975.00 Loaders showed up in Enterprise Rental Truck Packed one load, told us they were going to a hub and reloading it into our reserved semi (per Charter) Reality...…….Arrow put it in storage and sold it to a 3rd. trucking company Loaded second load and we were told our semi was full. Couldn't load any more. Had to give lots of our possessions away Rented U Haul.....cost of truck, gas, hotel etc. . not included in $15,189.56 Cost to replace items loaders REFUSED TO PACK not included in the $15,189.56 Got a call (new home) " yah...…….I have your stuff" Driver was alone? Said he was going to Home Depot for helpers We told him closest Home Depot was 2 hrs. away (Oregon coast) Driver went into Ray's Grocery store, hired 2 kids on their bicycles. Started unloading.......it got dark, and started raining But....they were able to use their cell phone lights :) Next am Driver showed up, unpacked the rest of our load into a metal building on our property. Told my husband," you have an SUV, you can move everything into the house yourself!" $15,189.56 Driver just left...…..told us he hated his boss and his job ! Arrow told us " well, we didn't charge you for the items he didn't load" (Aren't we lucky?) At least they didn't use the mattress for a loading ramp like they did with the 89 yo ladies!.... Oh, that's right we don't have a mattress because THEY REFUSE TO LOAD THAT!

Horrible service..Do not recomend. Company need to be honest to their Customers and not lying saying staff will be delivered from 1- 7 days and it took 3 weeks, one day for us to get our staff delivered.. Some staff broken and boxes falling apart after being in a warehouse in Chicago for 3 weeks.On top we got over charges of additional 2000.00 at pick up.. Please do your research on all Moving Companies to avoid the hassle I had to go thru for 3 weeks

I sent my info online to ask about the price, they called me back and gathered some information, the man told me the total will be 696$ but he will makes a discount so the total will be 969 (yes the price is increasing with the discount don't ask me how), he said give me your credit card number so I asked him to send me the bill to review it before paying, he kept saying no pay now, I insisted and he insisted, we spent around half an hour just saying please just send me the bill and I will call you back but he was only responding by no give me the numbers of your card...so I told him that I don't have one but I will call my father to give me his, he insisted not to end the call and have a conference call with my dad, I told him I want to awake him from sleep but he kept insisting, I told him that my father is outside the country and living in a different time zone, but he kept insisting, I said just send me the bill, he said we will give you 300$ discount, when he sent it it mentioned the total is 1396$ (yup more discount with more price rising) he kept refusing to hang out, then he said use another card than your father's, I told him that I don't have one, he said then how do you pay your bills and gas and grocery (which is not his business), I told him that I had one but it expired so I'm paying with cash, he said no you can't do that you have to contact the bank one month before the expiration and what you are saying is a lie, I told him that my bank is outside the US and I have to be their in person to have a new one and that will take time (still not his business), I told him that I will get back to you, he said the discount will be gone, I said I'm fine with it I don't have the credit card now anyway so when I have the number I will call you back, he said no just call your father while you're with me, I said sir please I can't let me just get back to you I only called to know the price not to make a ship now, he was no pay now or the discount will go, I said I will try my luck, he started screaming and said will you know you have to stop playing those games you will end up with bad luck through out your life and you will only get bad services as you deserve...I ended the call before he finish

Rude, thieves, scammers I have never felt the need to go online and give a bad rating until I did business with Charter Van Lines. Facts : they are not movers but actually brokers. Their business model is to give you cheapest quote and promise you their best in class moving service based on their so called 5 star rating on multiple sites. They ask you to pay a third of your quote right when you book them - a non reimbursable money !!!! So you would pay $1000 in advance for a move of $ 3000 BEFORE you know your actual mover. Here comes the scary part - they assign you the cheapest mover with horrible reviews online to do the move for you. And with $1000 deposit, you are left with only two choices - loose that big money or be ready for the ordeal. The attitude on my requests to provide me with a reasonable mover was - phone hung up on me!!! I had to collect online reviews to convince them of poor rating of the movers assigned to me but they wouldn't care. I couldn't trust this company any further with their bad attitude when they had $800 from me. All I could do was to cut my losses and save myself from crying after they would have had more of my money and all of my stuff. Do yourself a favor and DO NOT work with this company. The last thing you want is a bad mover when starting a new chapter in your life.