Charter VanlinesReviews of charter-vanlines.com

DO NOT USE THIS MOVING COMPANY. Took 37 days to get my move! Called them multiple times and all I got was "move is delayed". No explanation, no delivery date, no common courtesy, nothing. This company in unprofessional in every aspect. They are unethical, untrustworthy and the worst company I have ever dealt with. If I could give negative stars I would. Total nightmare.

They charged way more than the initial quote. The main complaint I have is all my broken items and the things they lost. The tool box, shark steam mop, Kirby vacuum and the top of my other tool box is completely missing. Chest of drawers, headboard, over the toilet storage, antique lamp and collectible plates all broken. The claims department has not helped me at all. Calls are not being returned.

This company is a SCAM!!!

They are one of those companies that sucker you in with a great deal up front then they keep upping the price as you go along. They are completely untrustworthy. I would rather pay more to work with a company that is honest. They make promises about delivery time to get you on board then tell you oh the fine print says we have this much time to deliver when you are waiting a week for your property. Find someone else!!!! From the customer service reps to the drivers are con artists.

Charter Vanlines they sucked me in and kept raising the price on me. Espeicailly on the pick up day. They also lied and assure me that my stuff will stay on the truck and not be loaded and unloaded. First they gave me an estimate that was super low over the phone as I walked through the house over the phone telling the man what I had. I called them back after the contract and said I don't think this is right. I walked room to room withpacked boxes, estimating boxes, drawers with clothes, furniture, and I sent pictures of my packed art. They raised the price about 750.00 and said that was good. The a few days before the pickup, they made me take two hrs with them, recounting boxes etc and they raised the price again about another $800.00. On moving day, the mover says I need to pay them $2000. more or they won't move me. A snow storm of the century was coming the next evening. I bluffed them and told them I could easily rent a truck and drive on my own and then I ran upstairs to cry. I came down and told them I would give the another $1,000.00 or the moving was off. The man finally agreed after 2 hours. Of course, I thought my stuff might be gone forever, because I no longer trusted these people. They had obvioously unloaded and loaded my stuff a few times. The man wo delivered my stuff was angry and had only one helper who he picked up off the street. It was a long tiring day. I later found out I was missing my designer table legs, made fo steel worth about $1,100 and were not replaceable. After six months, I designed some and got my handy man to build me some for $900.00 They broke a few other items and offered me $36.00 total. In the past movers sent a person to myself who paid me money or fixed the items theirselves. I felt the table legs were sold for their steel or their beauty. Anyways after about 30 or more calls to both them and the insurance company, they went from $36. to $100.00 to $230.00, definitely not covering my duress. When I finally signed the agreement, it said Trnasit Moving Systems will send me a check and I should get it in three weeks. Three in and half months later, I have now called Transit Moving systems and CIS because I still have not received the $230.00 check. I will probably be suing all three of these companies. Charter Vanlines, Is a broker for other movers, so you don't know who is moving you. I will only go with a mover who comes to my home and estimates, and agrees to stick by it, and is the moving company and not a broker. So please don't use Transit Vanlines either.

DO NOT USE THIS COMPANY!!! They share a quote with you and later give you 4 times the original price they gave you! I tried to cancel via writing and phobe after reading their reviews within 24 hours. I spoke with my husband, thinking they were Van Lines (a very reputable Company we used for a job relocation), I tried to cancel. They reduced the price and BEGGED us to stay with them and the price will not changed. When they are sued for this bait and switch - they will be out of business. They kept my $400 deposit and lied to my Bank stating I never put anything in writing. That was a LIE. Please, please do not use this company!!!! It’s not worth it.

Literally the worst moving company I've EVER dealt with. They say they are not a broker - they are. I was shoved off to some company called MoveOn. When they showed up the day of my move, I was told I had DOUBLE the price of what they quoted me over the phone. DOUBLE! To the tune of over $10,000 to move a four bedroom home. I ended up having to fire sale some of my furniture to get it down to $7,000. I filled out an inventory form and then had a follow up phone call, and they still estimated wrong. During the transit time, I called and emailed 3 times for a status and got no response. Fast forward to 14 DAYS later - my stuff finally shows up at my new house. Everything was shoved in boxes with absolutely no logic or organization. Instead of protecting fragile items with paper or bubble wrap, they were "protected" with my CLOTHES, TOWELS, and BED LINENS. Or, not protected at all - resulting in numerous broken items including 2 lamps, wall art, dishes, and pictures. Perhaps the most egregious - they rolled my king size mattress up like a burrito and taped it that way to move it. When it was unrolled it was completely ruined. It was a coil/spring mattress, NOT a foam mattress. The absolute worst. Stay away.

If you are planning your move and are considering using Charter Van Lines, there are a few things you should know. 1. They are ONLY a brokerage company and are not the ones delivering your stuff. 2. They will give you a low quote to get your deposit and when you get your call to confirm your shipment the price will double. We were quoted 2200 for our move which included 35 boxes. We removed the boxes completely and our order still increased by 150 dollars. Why, because they did not record the measurements of the furniture correctly. 3. They assure us that our furniture would be there with in 5 -10 days. However when we called to see when it would be delivered after the 5 days were up, we were informed that they had 35 business days to deliver our stuff. They say they are a 5 star company but they are not. Do not use this company. You've been warned.