Charter VanlinesReviews of charter-vanlines.com

DO NOT USE THIS COMPANY! We were contacted and offered great discounts but when we said we needed time to think about it they said if we hung up we would lose the substantial discounts so we paid up. We were duped. We were given a two day window and never heard, so we called. We finally figured out they were brokers and NOT the movers. Our projected moving date was tomorrow. We were at the doctors today when we received a call saying the movers would be here TOMORROW! Totally unacceptable! We had no idea who the movers were, no chance to investigate them. We were to trust our belongings to someone we never heard of…you got to be kidding. Now they refuse to refund our funds, we are seniors who need every penny. Stay far away from them.

CHARTER VAN LINES move from Georgia to Illinois I contacted Charter Van Lines last year November of 2024 got my quote and ended up moving on February 1 if 2025. Horrible experience, first off the company they hired to move us from St Louis Mo was Midwest Moving Company which I didn’t know at the time that they were brokering our move from another company. They didn’t tell us that someone else besides Charter Van Lines was moving us and I should have checked myself. Anyway the movers showed up with a large moving truck like the size of a large U-Haul truck probably 20-26 foot. 2 people came and looked at our move and said it wouldn’t fit all our stuff and the guys were really rude and hateful and was very unprofessional movers. Anyway they told us they would only fill truck half full with our move. We were upset and had to be out of house. Anyway I ask them what we need to do since they were not going to take all our stuff. They said they would fill truck full if we paid them cash outa pocket and we were in a bind so we paid them another 1700 dollars cash just to fill truck full which was totally wrong and we were in a bind so we did it because we didn’t have a choice. So they filled truck and still couldn’t get our stuff in that Penske truck. So they left with the 1700 cash bribe. Charter van lines did not send a big enough truck to start with. So we paid charter van lines around 5400 plus pay these guys 1700 cash. Now we have a bunch more stuff that Charter van lines said we could fit in that truck that the movers would only fill half full and bribe us so they could get more money from us. So we had to rent a large U-Haul truck to load rest of stuff that was supposed to fit. The U-Haul truck rental was 900 dollars plus gasoline for the trip from Georgia to Illinois so we had to spend over 8000 dollars plus fuel and hotel for the trip. Also the guys were Smoking pot before they came and was High on pot when they unloaded our stuff. I could smell it and they tore our leather couch moving it in new house. Overall a terrible experience and charter van lines never once followed up to see how move was. We ended up spending 4-5 thousand dollars more to move. I will be reporting this to BBB. The cash bribe or we won’t fill truck was totally wrong. Marty

Charter Van Lines sales disengages once contract is signed. They then subcontract your move to a subpar moving company in your area. You don’t know who’s they are until they’re show up and are stuck! Find your own movers and research them. I was told the move would arrive on Monday(yesterday), after countless packing issues, it’s Tuesday and it’s not yet left city I’m leaving.

Don't use this service. I was given a quote by a very charming sales person, thinking it was a great offer (not scammy, but fair) and after I put the money down I was in shock at how much I had been tricked. In the original call, I was told my items were guaranteed to be dropped off at my new place on one of two dates (28-hour window). 24-hours later I called back to check on some things and I ended up speaking with someone who told me that they don't guarantee a date of drop off nor do they have someone I could speak with about escalating this issue. The woman on the phone gave me an email, which bounced 24-hours later. Do yourself a favor and do not use Charter Van Lines.

Subcontracting work, hired crackheads who stole our stuff. Customer service will do nothing to help you but tell you to call the cops.

I booked with Charter Van Lines and at first, the conversation during booking seemed nice—they kept chatting and making it sound easy. But the very next day I decided to cancel. I had already paid the deposit, and now it’s been over 10 days and they still haven’t refunded my money. I’ve sent multiple emails with no response. I called several times but they refused to answer the phone—completely different from how easy it was to reach them before I booked. I dealt with an employee named Jesse. Be careful. Do NOT use this company. They will take your deposit and ignore you. You’re better off using U-Haul or PODS moving services instead.

DO NOT USE this company! They broker out to unreliable companies who are unprofessional and completely unreliable! Easy Movers based out of Miami-Flagler Street picked up furniture on August 24th. It is now September 10th and I keep calling to get An eta which keeps getting delayed. Totally unacceptable!

My son and his wife just moved from Denver, Colorado to Idaho and had a horrible experience with Charter Van Lines. Just listen to what these unprofessional people did... Overall- Do not move with this company! Angela Santoro-Yanagisawa 1) The bill estimate did not match the total cost. We did add three items (two boxes, one shoe rack) day of but we also got rid of queen mattress, queen mattress frame, 40 in TV. The mover looked at the three items (eyeballed it) and said that it would add 50 cubic feet and upped our total charge instead of measuring the actual cubic feet once in the vehicle. The first movers also told us we needed to pay 60% now and 40% at delivery... it was 50% and 50% when I called customer support. He lied. 2) They moved our personal items from the original moving truck into an 18 wheeler, then charged us $1 per square foot ($480) to move into a U-Haul truck that would fit in our apartment complex. I'm unaware of any apartment complex that could sustain an 18 wheeler.... We were also never told that it would be different companies throughout this moving process. 3) When trying to get ahold of customer service, the representative kept repeating that "it is in the contract" and when I asked for her to guide me to the portion of the contract that states the items would be moved into an 18 wheeler, she referred me to where it says "May move into warehouse." Not helpful. 4) Upon delivery, there was only one mover. My husband had to physically help move items so the gentleman was not breaking his back.