Lyn L.
Do not order from Charmoo unless you…
Do not order from Charmoo unless you know you will absolutely love the frames. I ordered non prescription lenses and 2 frames. I did not like the fit or quality and reached out to get a return label to send them back. They sent me a mailing address and said that the return postage was my responsibility. I went to UPS and they want $256 for shipping 2 frames back to them in China. I am in Iowa btw.
Response from CharmooSep 16, 2025
Hi Lyn, thank you for sharing your experience. We’re truly sorry to hear the frames didn’t meet your expectations. Just to clarify for transparency: our return policy, which is published on our website before checkout, states that non-quality-related returns (such as style, fit, or personal preference) require the customer to cover return shipping costs. This is a common practice for international retailers, as shipping fees are set by carriers (UPS, DHL, FedEx, etc.) and are unfortunately outside our control. That said, we completely understand your frustration with the high quote you received from UPS. Many of our customers use alternative couriers or consolidated shipping services to reduce costs, and we’re always happy to share suggestions where possible. We do our best to be upfront and transparent, and we hope this explanation helps others understand the context.