Steve
They worked with me to expedite the…
They worked with me to expedite the shipping. Edit: I made this review as they said if I do, I'd get expedited service for no extra cost. Now, I'm not sure if this order was actually expedited, but I informed them I needed them by Sept 5th and it is now Sept 9th and I've not received my glasses. As such, I've downgraded my rated from 5 stars to 3 but it could go lower as I've still not received them.
Response from CharmooSep 16, 2025
Hi Steve, thank you for your feedback. We want to assure you that we fulfilled our commitment and upgraded the shipping for your order as promised. Normally, the expedited service delivers within 5–7 business days. However, your package was randomly selected for a customs check, which is a rare event but caused the delay. While this is beyond our control, we have been actively monitoring and communicating with the carrier throughout the process. We’re happy to confirm that your package was delivered on September 11. We fully understand how frustrating shipping delays can be and sincerely apologize for the inconvenience.