Charming CharlieReviews of charmingcharlie.com

Horrible online company!!! Their clothing is crap poorly made. You have to return it within 7 days or you can’t get your money back. Stay away!!!

Ordered 9/17 Website states ships in 5-8 days Did not ship so I emailed 3x to cancel Item shipped update 10/1 Received item 10/5 JUNK! a piece of cheap material, definitely not Charming Charlie clothing Some odd foreign brand on tag Do not fall for this....waste of money Accepts returns but at a huge loss, they charge return shipping fees Keep in mind I sent 3 emails (only way to contact them) to cancel

I placed two orders, one 8 days ago, and one 6 days ago. It took two emails to receive a response from Yumi stating it takes 5-8 days to ship. I still have not received notice either have shipped. I don't know if this is a different owner than the stores, but I will not buy from this place again. I am going to attempt to cancel my orders. Customer service is terrible.

Ordered $95 worth on Aug.19. The shipping continues to say "shipping label created". One full month later, no merchandise received. All phone numbers for customer service are disconnected. Emails go unanswered. I disputed charges with my bank to refuse payment. Horrible, horrible service by charming charlie. I would have given a zero of I could.

Ordered a swimsuit from the website. Received a shipping confirmation email a full week after placing the order. However, the status stayed at pre-shipment meaning the only the label had been printed and the item wasn't shipped. I emailed "customer support" twice. Finally received a response and the person said the label was created but they didnt have the item on hand yet.... how are they selling items that they don't physically have!? So after almost 3 weeks, I finally received the item. Terrible quality not to mention the size chart was WAY off! Clearly a low print quality item. The website says to contact customer support for a return and no one has responded to my emails again. I paid $45 for low quality item that I can't return. Will have to contact my credit card company instead.

After going in one of there stores and having a great experience a few years ago, I recently bought $300 worth of clothes ONLINE from this company. I counted on the advertised return process. They make it extremely hard to follow through on their "easy returns" process by issuing the return label with product "return" numbers that don't related to the order number. If you ordered multiple clothes and with a few differing orders close together, you won't know which return label is for which purchase as the return order number from your email won't match up with the order number from your email. Further, they have different distribution centers to return the items too so you can't just put it in one box or bag and assume it will get returned. I believe they do this on purpose to reduce their returns. It's ruined my trust in the company and I'd never purchase from there again as I think it's deceptive, frustrating, intentional.

Why didn’t I research before I purchased? Ordered weeks ago and they immediately took my money but has not shipped my item and will not return my messages. I guess it’s my fault I’ve been scammed out of $40. Very thankful it wasn’t more.

I will never order from them again…first of all, I waited 4 weeks for my order, the jeans were way to big and the size was what I always wear…and the dress was TRASH!!! Don’t waste your money on anything from there