Charming CharlieReviews of charmingcharlie.com

I will never order from Charming Charlie again!! This is why I have trust issues with ordering items from online! I ordered a bag from their site on March 23rd. I received my order in a timely manner and as pictured. However, my issue is that my bag strap broke on May 12th. When I contacted CC, they requested pictures of the damage and communicated they would send me return instructions once they received my photos. Well funny enough after I sent the photos Arisse had the nerve to tell me since the damage occurred outside of the return window, there was nothing they could do!! What scammers, fraudsters, and skeemers!! There is absolutely nothing charming about them! How convenient that my bag broke right after the 30 days!! They should make the return policy more clear to customers prior to allowing an order to be placed. And why did Arisse have me waste my time sending her photos when she knew she wasn't going to actually help me. They play in people's faces, but never again will they get a dime from me!!

With all of the bad reviews and them stating 5-8 shippings day (which is false) why haven’t this site not shut down?

I placed an order on 1/31/2025, but as of today, 2/19/2025, I have still not received shipment/tracking info.(website says delivery in 5 - 8 business days). Charming Charlie is not responding to emails. I wish I would have read all of the horrible reviews about this company before ordering.

I would leave 0 stars if I could. It has been 3 1/2 weeks and my order has not been shipped yet. I reached out to them and a get a generic email stating says orders will be shipped out 5-7 business days. I’m fine with that…it has been 14 business days and it has not been shipped yet. I contacted them to cancel but they said that they can not because it has been processed, even though it has not been shipped yet. Horrible customer service!

Do not buy from Charming Charlie. I purchased some valentine's day items. Two weeks later they have not shipped and customer service said i can not cancel. Last year the same thing happened but after a long wait on shipping, the order finally got cancelled. Never again will i purchase from this company.

I placed an order on Jan. 20th. 9 days later it is still showing preparing for shipment. I have called every single number I could find and all lines have been disconnected. I have emailed 6 times requesting an update. No response at all. If I could give this company negative stars I would.

Pink sweater I purchased was a defect and because it was a Christmas gift it was past 30 days I couldn’t return it or exchange. Don’t buy anything from them because they will also charge you to return.

No response from customer service regarding where my order was. The tracking service they use is useless.The telephone number provided doesn't work. Order was eventually sent, but just one of two items delivered. No response to when the 2nd item it would be delivered. I will never order from CC again. Sevice just is not up to par.