Charming CharlieReviews of charmingcharlie.com

My item ordered DEFINITELY did not look like the picture portrayed. I returned the order, the next day, have USPS confirmation that the returned item was received but have NOT received my credit. Phone number on site is disconnected. No response to emails. Order CHC190624 - this is my order number Charming Charlie -

I just received my order and its nothing like the picture the dress is really short and online its way below the needs. The color isn't true. What a ripoff, no wonder why nobody can get in touch with charming charlie. They like to rip people off, no contact number at all.

I used to occasionally shop at Charming Charlie when they were in the mall. I was doubtful of their website and after looking online several times I placed an order but should have listened to my gut instinct. The clothes arrived after almost 30 days, the clothes are not true to size and to return something is a LOT OF WORK! Customer satisfaction is definitely not a priority or CC would not make it so much work to return something. I have decided to live and learn and post on their social media to alert the public about my experience. One of the shirts I wore for the first time last week and the snaps immediately came off of the cuffs of the pullover. Very disappointing, tailoring is not cheap and even though I know the basics of sewing, I cannot put snaps on a sleeve cuff. The clothes have absolutely no tags, size tags, CC tags, care tags, nothing...I am convinced this is a scam and I advise people not to shop on their website.

I wish I had looked up reviews for this retailer before I bought from them. Received a dress with inaccurate description on the website. Shipping of the order was extremely slow. Contacted customer service multiple times. Then when I tried to return the dress due to inaccurate description (never said there were pockets on the dress which gives the dress a widened puffy look especially unflattering for a mini dress) they were only going to allow store credit as if I would ever get anything else from them. Buyer beware.

I'd give a 0 if I could. May 29th I ordered 5 rings from Charming Charlie, of which 3 shipped and were received early June. As of July 16th, the other 2 (most expensive BTW) still have not shipped. No customer service phone number is in service, and they DO NOT reply to the emails. Fun fact - I have PAID $100 for two things NOT EVER SHIPPED and they IGNORE emails. Possibly because they are going to go belly up (AGAIN).....WORST SERVICE IS NO SERVICE - now I have to go contest the charges and deal with all that nonsense. THANK YOU NOT-SO-CHARMING CHARLIE.

If I could give 0 stars, that's what I would give. First of all, the customer service, or lack thereof, is the worst I've ever experienced in all my 55 years of shopping. The phone number listed is out of order. It indicates a help button on the website but that is nonexistent. The email process is slow and painful but is the only way of communicating your issue, it is awful. It takes several days to get a SCRIPTED response such as we will look into it and get back. They don't get back in a timely manner, which then forces you to repeat the same process again and again. My main issue with my order is that I was sent 2 out of 3 items and there has been vague information given for the reason and the resolution. I am days/a week into this process of trying to get a definite answer. It's unfortunate because I love the clothing but not worth the hassle!

My order was placed on June 10th. They quoted 5 - 8 business days to get the order shipped. It has now been 13 business days and for the past week they keep saying my order is waiting for courier pick up. I have asked 3 times for them to cancel my order and refund my money since the items failed to arrive in time for my vacation. I keep getting a very generic scripted email response and was told they can't cancel my order (even though it still sitting in their warehouse) and can't refund my money...I'll have to wait until they decide to ship it and then go through the return process. Very poor customer service and a ridiculous cancel/return policy when they can't meet their quoted timeline for shipping products. First time Charming Charlie shopper and it will absolutely be the last. Don't spend your money here. You will be out money and product and getting any resolution is next to impossible.

Buyer beware ! Terrible Costumer service.... I ordered 4 items May 9th have yet to hear from them on anything, I've contacted this company several times with no return communication. I'm moving at the end of May & also tried to let them know this , again no communication , then asked them to cancel my order that has not went thru yet via web-site still no answer. So FRUSTRATING! Save your Money !!!!