Charlotte's WebReviews of charlottesweb.com

Horrible customer service. Honestly, the worst I’ve ever encountered. Will not be a repeat customer for this reason alone.

I ordered a single product from this company on 3 July 2024; on 11 July I received notice that the money for my order would be refunded and that it would take eight to ten days for my refund to arrive--with no other explanation. When I called Charlotte's Web customer service (and waited on hold for 35 minutes), the company representative told me that because of the company's "system" that was the fastest that they could process a refund. If you use a credit card for purchases then you know that is nonsense; even Amazon turns around a refund in 24 to 48 hours. My advice? Buy CBD Products elsewhere--or everywhere, which is pretty much where they are available now. I wish I had used common sense and looked at the reviews below before placing an order with this shabby company.

Worst experience ever!!! Ordered some CBD gummies on May 24, 2024, could never get tracking info to update, all it ever said was the USPS had received the product but it was still in Colorado. Never seemed to move. Called several times and was told on my third call they would refund me-they never did. DO NOT USE THIS COMPANY!!! They are fraudsters!

I was prompted to provide my email in exchange for a discount on my first order. The discount code provided by them did not work. A customer service rep explained that the discount does not apply to most of the products they sell. He further stated that the offer contains language about the exclusion of products. This exclusion is not visible anywhere on their homepage. The offer clearly states that one will receive a 25% discount for signing up with an email address. If a company has to trick you into providing an email address in exchange for a fake discount, can they be trusted to provide products that actually work? What a horrible way to snare potential customers.

On 4/15/2021 (Yes, 2021) I placed an order with Charlotte's Web totaling $81.83. A week later on 4/21/2021 when I had not received an order confirmation, a shipping date, etc. I called Charlotte's Web and was told my order had shipped the previous day on 4/20/2021. I received a follow-up email from Charlotte's Web with a tracking number. Weeks went by with no order arriving and the UPS tracking system stating UPS was waiting for Charlotte's Web to drop off my package. I called Charlotte's Web again and again and was told with multiple calls going unanswered. I filed a complaint with the Better Business Bureau in 2021 in which I stated an acceptable resolution for an order that never arrived would be a full refund of $81.83. The BBB contacted Charlotte's Web multiple times and did not receive a response. Today, 4/4/2024, three years after the fact, Charlotte's Web responded...three years late!!! Charlotte's Web offered free shipping if I would give them a chance to "regain your trust" by placing another order. Charlotte's Web wins the prize for the most ridiculous 'resolution'in my lifetime.

I ordered the gummies called Immune Support from Charlottesweb.com two weeks ago. Within 3 days of taking two gummies a day my chronic cough from June 3rd of this year is gone. I was seeing a pulmologist for the past two months and CBD has taken care of my cough. It's gone and I'm sold on their products. Already take the sleep CBD's and they work great too.

I purchased a 90 count bottle of their CBD calm gummies. These things gave me a headache, and a weird feeling. I emailed them the next day asking for a refund — 2 weeks later, still no response. It’s been approximately 3 weeks now, and I send them emails almost every day — still ZERO response. Avoid this company like the plague! Horrible product, and ZERO customer service!

I bought a bottle of their cbd oil from Earth Fare. After using it for a few days my gums bled. I called them as well as e-mailed them. Got 2 "how are we doing" e-mails claiming that someone contacted me. After many communications over messaging on their facebook page they told me that I would need to get a refund from Earth Fare. All pertinent information was given to them on the first message, so there was no reason for asking me to send them a picture and continually responding to messages. I would not consider this the obsessive customer service that they claim. In the end they referred me to the Realm of Caring due to my adverse reaction. Shouldn't they know why their product caused my gums to bleed?