Charlotte's Web Reviews | Read Customer Reviews of charlottesweb.com

Charlotte's WebReviews of charlottesweb.com

1.579 reviews
Personal Care
700 Tech Court, Louisville, Colorado

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Charlotte's Web

About Charlotte's Web

Charlotte's Web Inc., a Certified B Corporation headquartered in Louisville, CO, is the market leader in innovative hemp extract wellness products. Charlotte's Web whole-plant CBD extracts come in full-spectrum and broad-spectrum (THC-free) options, including the world's only broad-spectrum CBD certified NSF for Sport®, which is the official CBD of Major League Baseball©. Founded by the seven Stanley Brothers, ignited the CBD industry when they came to global prominence with the coverage of a young girl's astounding reaction to their hemp extract. Their advocacy changed laws, public perception, and research around the vast health potential of plant-based solutions. The Stanleys built their business with the mission to bring safe, botanical options to health seekers worldwide. Charlotte's Web branded premium quality products start with proprietary hemp genetics that are American farm-grown using organic and regenerative cultivation practices. The Company's hemp extracts have naturally occurring botanical compounds including cannabidiol ("CBD"), CBC, CBG, terpenes, flavonoids, and other beneficial compounds. The Company's CW Labs R&D division advances hemp science at a center of excellence in Louisville, Colorado. Charlotte's Web product categories include CBD oil tinctures (liquid products) CBD gummies (sleep, stress, exercise recovery), CBD capsules, CBD topical creams and lotions, as well as CBD pet products for dogs. Through its vertically integrated business model, Charlotte's Web maintains stringent control over product quality and consistency with 20+ product lot testing for quality assurance. Charlotte's Web products are distributed to more than 15,000 retailer locations, over 8,000 health care practitioners, and online through the Company's website at www.charlottesweb.com.

Charlotte's Web (charlottesweb.com) has 79 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.

Also known as: charlottesweb.com
Website: charlottesweb.com
Category: Personal Care
Location: Louisville, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 15% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Charlotte's Web reviews

79 approved reviews, newest moderated first

cayenne W.
Sep 8, 2026
These keep me awake terribly!
These keep me awake terribly! Stay asleep gummies never let me go to sleep!
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I M A.
Aug 26, 2026
New sugar coating is awful…
I've been taking the Calm lemon balm gummies for years now and they work wonderfully. But now, I just open my new container. I thought something was wrong with them. The smell was bad. Smelled like moldy old crayons. I was going to take them back to the store. But decided to look up and saw that you changed and put a sugar coating on them. I tried 2. The Taste is awful. My stomach didn't agree with it either. The Taste stayed on the tounge for too long. I tried rinsing them with water. Please please go back to the old ingredients. Thank you
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Unhappy C.
Aug 21, 2026
Terrible changes to the Stay Asleep…
Terrible changes to the Stay Asleep gummies - different formula with a bitter taste which is probably why they REALLY are now coating their product with sugar (which is also terrible). Hilarious that they're clearly populating their own site with fake positive reviews because of the backlash. I threw mine in the trash.
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JoZi
Aug 9, 2026
I had been a long term satisfied…
I had been a long term satisfied customer but recently my order did not arrive. I see from the one star reviews it is the company’s practice to ignore customer’s inquiry and complaints. I’ll be reporting this to Consumer Protection.
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sonny D.
Aug 8, 2026
charges 9 dollars for shipping a small…
charges 9 dollars for shipping a small packagae and it takes a week??is this 1920s?
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Nateo
Jul 20, 2026
We don’t need more sugar coated crap in…
We don’t need more sugar coated crap in our lives. Terrible move and unfortunately, to be expected.
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Mojom
Jul 15, 2026
After so many years searching for a…
After so many years searching for a gummy without all the sugar coating on them I found one that worked and was just fine. Now I get my subscription box and they both have sugar on them. I can not and do not like this change and no one notified me prior to shipment. I would not have ordered them then. All this sugar is horrible. They were fine the way they were! Customer service replied after customer feedback they switched it and is the same amount of sugar in them. Well no it is not and no one got any feedback from me on this. Highly disappointed in this change up.
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Sharon B.
Jul 10, 2026
So disappointed in the new sugar-coated…
So disappointed in the new sugar-coated Calm gummies. They used to taste great and now they taste bitter with sugar crystals making it even worse. Please change it back!
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