CharlottesagaReviews of charlottesaga.com

I ordered a pair of kids headphones with this company after taking more than 2 weeks I hadn’t receive an order confirmation or any contact. After a complaint they sent a confirmation and an item out - a pair of baby headphones that were a different brand colour and size to what I ordered. The package arrived damaged and was poorly packed too. After contacting them they offered a 50% store credit and I could “keep” the pair of pointless unordered and unwanted items.

Do not buy from this website - its drop shipping knock off rubbish for which they will take your money, not deliver the product and you'll never heard from them again. They used to go by another name, but have rebranded because everyone knew they were a scam. Avoid avoid avoid.

Avoid at all costs. This is a scam website - buyer beware

Product not a described. A catalogue of disasters, initially delivery took in excess of three weeks. However, when my electric grain mill arrived it did not have instructions and was in a very battered box. I contacted the company asking how it was to be used and they asked for photos, which I sent. I was then assured my question had been escalated. I did not hear from them for another three weeks so I chased my enquiry. Following several exchanges of email when they insisted on videos and photos, I was finally sent a blurry photo of instructions. The advert says you can select the grain size, however, this is not the case more just eyeball the size you want. The advert is misleading. Charlotte Saga have made no attempt to rectify this and I am left with a useless product, out of time to return and out of pocket. DO NOT BUY FROM THIS COMPANY

Terrible service and product ordered a light cardigan came after a long time and far too many emails prior to delivery which was substandard without product care label. After a lengthy number of emails they finally gave a return address to send back with no promise if an actual refund to China! Ridiculous ! Never order from this site !

Poor Quality Shoes and Disappointing Customer Service I purchased two pairs of shoes from Charlotte Saga, and unfortunately, neither pair was worth the price I paid. The overall quality is disappointing and does not meet my expectations. The cream-coloured sandals are extremely lightweight, feel almost like paper, and have very little flexibility. The other pair is also disappointing in terms of quality and value for money. What makes the experience even worse is the return process. When I requested a refund, I was offered store credit and then small partial refunds. To receive a refund for the sandals, I was told I would have to pay to return them to an overseas warehouse in China, which could be very expensive from Australia. They also stated that the original shipping fee would not be refunded. I believe customers should be able to expect reasonable quality for the price they pay, along with a fair and practical returns process. Based on my experience, I would not recommend buying shoes from this store. Please research the products and return policy carefully before ordering. I would not purchase from Charlotte Saga again.

If i could give Charlotte Saga 0 stars i would. Ordered a magnifying glass for my mother. Product online was exactly what she wanted. Received it after a lengthy wait and it was not exactly the same as depicted. Very disappointed. Contacted them to ask for the correct one to be sent out. But that was not even offered. I was only offered a discount on my next purchase. I WILL NOT be buying from this site ever again.

I ordered a dress with sleeves,sewn in criss cross bodice panels and buttons down the front. I received a no sleeves and two loosely sewn pieces of material that cross on top of my stomach, no buttons. Asked for a full refund. Not the product I wanted. Was offered a 50% discount on my next purchase, 10 and then 15% refund. For a full refund, I had to return at my cost to China. Is this fair? Terrible stay away from this site.