Charlotte RusseReviews of charlotterusse.com

I wish there was an option of not giving them any stars. Their customer service sucks, their clothes are cheap, and they do not even allow you to return items to any existing store. It has been two weeks since i have sent my items back in, and no confirmation emails that they have received them. I sent two emails to the customer service email given, and they have finally replied today saying that a representative will contact me in 24-48 hours!!!

I miss the old Charlotte Russe where there was something for everyone and they had classy stylish clothes. There were tons of clothes, shoes and accessories to choose from plus they always had good deals. I'm disappointed in whoever decided to reopen Charlotte Russe now. The clothes selection is limited and it's more ghetto like clothing or them thinking that the clothes they are advertising is what everyone is wearing. To me the store is divided into two parts. One side is party dresses and the other is the more ghetto side or things that middle schoolers would wear. I'm so disappointed in this Charlotte Russe. It's not as lively anymore either. I gave one star because the only thing that's slightly worth buying are the shoes. Other than that I'd rate at a zero. I'll just stick to shopping at H&M.

If I could give this place zero stars, I would. Where do I even begin. I use to love this store. When I found out they had reopened. I purchased some items, to later find out. They would never arrive. I had purchased my items beginning of September. The last update through UPS. Was on the 12th of Sept. I found it strange that I did not see any changes in the status about a month later from my purchase date. I reached out to Charlotte russe customer service via email and of course. They seemed helpful at first and made it seem like they were looking into it.....they even mentioned. If my product did not arrive some time between Halloween. They would issue a refund. Well that was not the case. They then send me some form I need to fill out. As If it was from my end that my merchandise has never arrived. Please save your money and do not buy from Charlotte Russe. Whoever bought them out. Is a complete scam!!!! They just keep giving you the run around. That they are looking into it. BS! Finding more reasons to buy themselves more excuses.

I had order a pair of high rise Jean's thinking they were my size cause I'v shopped at the REAL real life store in my local mall and well let's just say the clothing at the Charlotte russe online "STORE" isn't anything like that cheap material, and when I had did as instructed to return I never received my refund and CUSTOMER SERIVE IS A P.O.S they assume that you are lying about your order. I WILL NEVER SHOP AT CHARLOTTERUSSE.COM EVER EVER EVER AGAIN! I HOPE THE CHARLOTTERUSSE.COM GETS BANKRUPT AND SHUT DOWN!

Their “customer service” email doesn’t even respond unless you threaten to write bad reviews. People are paying for clothes that aren’t even being delivered. This company is stealing money from people. Do not order anything from them.

After reopening, it has really gone downhill. This isnt the same Charlotte Russe before closing. All of their clothes are now third party, mostly Asian brands I'm assuming due to terrible sizing and quality. Learned this the hard way after ordering online. Went to one of the stores that reopened and it was mostly trashy and cheap club clothes, but not the good kind of club clothing. Super disappointed with what happened to this company as it used to be one of my favorite stores. Wont be surprised when they file bankruptcy again. Bring back the old charlotte russe if you want any chance of surviving, bot cheap China made bullsh*t.

I had a $55 store credit to Charlotte Russe before they closed. Now, upon announcing their store closings I would've used it, but then they very quickly announced they'd be reopening under the SAME NAME. However, now my store credit is apparently invalid despite it being the same store, and there isn't even a customer service number I can call. I used to love this store, and in return they have robbed a loyal customer. Reading these reviews, I'm not the only one they're robbing. Other people have paid for items that were never even delivered to them! Stay far, far away from these crooks. They should honestly be sued.

I bought shoes, took days to get a tracking number... they didn’t even arrive at the right time. Then they didn’t fit. So I sent them back for a full refund. They gave me $8. My total price was $22. So I didn’t get barely anything back due to a re-stocking fee that wasn’t even disclosed on the refund slip? Unbelievable. I will never buy from this company ever again. If I could give them 0 stars I would.