Charlotte RusseReviews of charlotterusse.com

I ordered two body-suits online, both the same size, and when they arrived... well one fit way too tight and the other way too loose. I'm confused as to how that is possible. Anyway, I decided to return the items instead of exchanging them (because I rather try them on at one of their stores). It's been a little over two weeks and Charlotte Russe still has yet to process my return order. I contacted their customer service team and they told me to allow 7-10 business days to process the order, plus another 3-5 business days to return the money into my account. Again, one of those companies that quickly charge your card when you place an online order yet are slow to give you your money back when you weren't satisfied. I began reading their online return policy and it turns out you can return some items at one of their store locations. NOTED for next time! Customer service was pretty responsive when I emailed them and are still keeping me up-to-date, which is the only reason why I didn't give this place 1 star.

Okay, I love the company and I've been shopping with them since 2012 and haven't had any bad experiences, until now. I placed an order on the 13th of September and did not get it in a few days like usual so I call and the lady tells me to wait the full 10 business days, I'm annoyed and before the days are up I get a call from them asking had I received my order yet and did I want a refund, told them I was told to wait until the 27th. Day comes, no package so I call and get a refund, the lady was really really sweet and even gave me a discount code but what pissed me off is the lady who told me to wait that long, now the items I wanted are out of stock and not only that, my sister placed an order about a week ago, never got it and though they charged her account, there didn't giver her an order number and it wasn't in her order history so they aren't giving her a refund or store credit which is sickening but obviously they've been having some technical difficulties because they got her information mixed up with mine just because we have the same address and similar names. but they need to get their stuff together because my sister refuses to buy online from them again and I'm a little afraid to too. PULL IT TOGETHER.