Charlotte RusseReviews of charlotterusse.com

I would give NO STARS if that was a choice. My daughter purchased items from here and went to return some of the items and the store was CLOSED - permanently. When sending the items back we read there was a $6.95 restocking fee. Had we known the local store was closed, we would NOT have ordered from them. I reached out to their online customer service and was told that was the way it is. TOTALLY RUDE! I asked on two occasions to have a manager contact me. NO ONE has contacted me. I’m not shocked. THIS COMPANY AND THE PEOPLE WORKING THERE ARE THE WORST!!!

Charlotte Russe used to be nice, but now with the new ownership, it has fallen to pieces. I spent over $100 and was not made aware of their new return policy. If you buy it online, you must return it via mail. Oh and if the item you purchased is less than $6.95, even if you're sending back $50 worth of product, they won't accept it. The customer service team really does take 2+ days to respond to one email, and they never answer your questions directly so there's always still confusion. Then you email them again and have to wait another 2+ days. I would never recommend shopping here anymore. Half the clothes I ordered were cute and fit well and the other half were terrible.

I give 1 star because I must do so.I am a first time shopper at Charlotte Russe online.Spend $107.00+ for my orders.I figure out something was wrong when the tracking numbers given to me was invalid so cant track my items .I was given a date for delivery along with invalid tracking numbers.It was a nightmere.I have being shopping online for many years and this has not befall me.All the other sites I ordered from delivered my stuff and an email is sent to me from my mail box when recieved and when this didnt happen and I got teo to three email from them saying my order has deen delivered and it is a lie.I now prove for a fact they are scammers.Very sad.This would be my first and last shopping with these scammers.I will let my friends and family know never shop at their store even if they can go in person .And for others it is time they shut them down for good.Boycott.They are thieves associated with Charlotte Russe.I took the opportunity to read some of the other reviews.I am sorry I didnt do before because I would have my money to spend some where else where I would have being happy with my stuff.I encountered all the things other reviewers talked about.Fake tracking numbers...No answer from emails to customer services...Lies...SCAM SCAM.You all would go out of business soon.I for one would campaign to make it happen.We are international shoppers and we can do it!!

I went to the store for the first time I spent a round $ 80.00When I went in the store I was very happy to look at at the produce . I bought six pair of extra large tall leggings And 2 off the shoulder shirts that were size extra large my hand could not go to the shirt sleeve and that was an extra large the leggings that was extra large tall my foot could not go through the leggings I wear a size 12 in pants and a larger in shirts. I wear a size 12 in or large. I am not sure if the clothes is for American people are not because the size doesn’t fit properly and the clothes wasn’t made in the United States. The return policy is terrible They need to reevaluate their policy and also where to buy the clothes for so they can fit American people

I ordered online on 11/25/19 for $160, they shipped the package but ups had a "service disruption" before it got to me so they returned it to sender on 12/12. I cant get ahold of anyone. I've emailed multiple times a day. Tracking shows who received it at Charlotte russe, but they did not refund or return my package and I havent gotten an email since and its 12/27. What the hell kind of company is this. A complete scam!!! And UPS sucks too. All other shippers brought my packages in 2 days, UPS damages it or the service disruption could be a scam from CR but still I'm so mad. **Update*** this place never got back to me, it was a scam, my credit card company is going after them for the money and they still to this date have not responded. Their site is still up and running... do not order from online site Charlotte Russe

If I could give negative rating I totally would, the online site which is back is such a SCAM!! Do not buy anything online, don’t get fooled by the sales! You will never get your items and they wont respond or refund yohr money. I’ve ordered 3 pairs of shoes on Nov 24 and they still haven’t shipped it, also stopped replying to my emails. On the website they stated that it will be shipped next business day but its a LIE. WORST COMPANY EVER. No wonder they got bankrupt, it’s sad I used to love going to Charlotte Russe stores. I just hope some people might save money by this review.

Hi im contacting you guys to speak about the extremely terrible service given at store 6016 also known as Charlotte russe.you have managers there that give hours to the people they mostly like such as sabrina juman and afesha neverson.sabrina blatantly disrespects and yells at her associates constantly.there was numerous times she would call me stupid and disrespect me to the extreme level of telling me the way how i dress means i dont respect myself.afesha and sabrina have worked together to steal from the store.there was a previous mandee store on merrick by burger king in valley stream where they used to ring each other up and change the prices to 2$ instead of the regular price.included in this when registers are short sabrina would specifically not report it in the books as required and would put money of her own.during sabrinas shifts she would leave about 2-3 times a day from the store when shes the only manager to have a cigarette break and leave an associate in charge.i had recently got a new job because the hours were very low at Charlotte russe and she basically threatened me to quit my other job stating Charlotte russe is a priority and had me written up when i asked her texted her 2 days prior to be excused from the store meeting.she has caused me extreme emotional distress and feelings of anxiety working there from the past 2 years.i simply want to notify you all of the kind of employees you have at your establishment. Sent from my iPhone

The quality is so bad right now after they reopened. They don't have the same brand anymore. I'm so disappointed. Before I used to get all my jeans from there, now I tried all the weird brands they have and are awful! Please stay close!