Emily TL B.
They lost my business for good.
I made a purchase during their black friday sale and was so excited but then I received an email that weekend saying that my order was cancelled. I finally got a hold of someone the following Monday and they told me that my order was cancelled because my address had changed. However, my contact information was exactly the same so they could have called to confirm that the address was correct and that the purchase was in fact done by me but they took the lazy route and just cancelled my order. Then I asked to have my purchase reordered and they said they would but that 6 of the 10 items I picked out were no longer available. Later I went online and saw 2 of the 6 that were "sold out" on the website marked as in stock. And now I just received an email saying that two of the four items that were "available" are actually unavailable and my second attempt to order them has been cancelled. I contacted customer service AGAIN and they said that they would price match similar items of equal or lesser value for me. Excuse me? I picked out items that I liked, 1 why would I want items that are only similar to the ones that I like, and 2 why would you price match items that are already of equal value or even worse of lesser value. If I wanted a similar item I would order it in the first place and I certainly would not want to pay a higher price for it. I have shopped with this company for years, I've moved a few times during these years but never has my order been cancelled because of my change of address. I've also never had my order cancelled because the items I ordered weren't actually in stock. I'm not sure what has happened to make this company so incompetent lately but I will not be shopping with them anymore because of it. If an item is sold out, don't make it so that customers can order it just to later get disappointed and if someone has a different address contact them before you just cancel their order. I am so angry at all of the wasted time spent trying to purchase the products that I wanted when I could have been shopping with a company that actually has their stuff together and would get me the products that I paid for.