Charlotte RusseReviews of charlotterusse.com

If I could rate zero stars I would. DO NOT BUY ONLINE I repeat do not buy online. I had problems with returning my order and it took them up to 3 months to give me my refund. I returned my whole order and they don’t allow online returns in store so I had to ship everything back. Pay for shipping etc. I got the update they received it from the carrier but when I contacted Charlotte Russe customer service they said they have not received it. Then after WEEKS of my contacting them they finally responded and said that my bank needs to refund me which is false. So I went back and forth with them and my bank until my bank finally disputed them. Ultimately my bank and I had to do everything since Charlotte Russe customer service is incompetent. My refund was for 170.00 by the way not just like 25 bucks. And they kept refusing to refund me. They also don’t have a number for you to call online so you can only contact through email which takes even longer. Trust me the clothing and quality is not worth the hassle.

I experienced all of the same things that everyone else that gave Charlotte Russe a bad rating. The ONLY one person that gave 5-stars to this business probably is a lying representative for the swindlers of Charlotte Russe. In a nutshell, I filed a police report against this business because I do believe they are are just scammers taking consumers' money and not delivering product. We the customers are simply funding this failing business to stay afloat enough to continue to rip off people. Additionally, I reported the business to Better Business Bureau and I encourage all scammed victims of this company to do the exact same thing!! Maybe something will begin to happen! Equally INFURIATED customer!

DO NOT ONLINE ORDER FROM THIS COMPANY! I HAD TO DO AN ONLINE RETURN BECAUSE THE STORE NEAR ME CLOSED. SO IT'S BEEN ALMOST A MONTH AND I STILL HAVEN'T RECEIVED A REFUND. I'VE ATTEMPTED TO CONTACT THEM THREE TIMES BY EMAIL, FOUR TIMES BY PHONE. THEIR RESPONSE BY EMAIL IS JUST APOLOGIZING FOR THE PROBLEM I'M HAVING AND WHEN I CALL IT HANGS UP ON ME WHEN I SELECT TO SPEAK TO SOMEONE. I GOT AN EMAIL SAYING A REFUND WAS ISSUED, BUT I NEVER RECEIVED IT! ALL IN ALL ITS JUST BS AND GETTING THE RUNAROUND. SO DONT EXPECT A REFUND FROM ONLINE ORDER BECAUSE YOU WONT GET IT. I SPENT A GOOD AMOUNT ON SOMETHING I CANT GET BACK . HOW COULD THEY DO SOMETHING LIKE THIS AND GET AWAY WITH THIS. BS!!! THEY DON'T EVEN DESERVE ANY STARS!!

They are taking money from customers by sending them cheap clothes that quickly tear, or just only sending people half their order. They also refuse to acknowledge a store credit I have. They should be sued.

Long story short, I was browsing through the online and accidentally clicked apple pay. To my surprise, the order went through. I tried to contact them as soon as the order was placed because 1, the shipping address was incorrect and 2, it was an accidental purchase. Not even 24 hours has passed and they got back to me telling me that I can't cancel or update the shipping address because IT ALREADY HAS BEEN SHIPPED! not even 24 hours!!! Very unprofessional and a bunch of liars! I hope they get bankrupt again soon! Ridiculous!!! If I could give negative stars, I DEFINITELY WOULD!

I was trying to contact the manager at the store however apparently there isn't one working tonight. I need to speak with somebody in upper management regarding a very serious matter which occurred today at the oak Park Mall store number *** today March 3rd at 1:30 p.m. I have the receipt with the cashier number ***-**** transaction number was **** and it's stating that the store number is **** and the salesperson number is nine nine nine. To make a long story short I have two older daughters which one into the store today to purchase some items my daughters who weigh approximately 135 lbs and other daughter weighs approximately 240 lbs. A few years ago when the store was at oak Park Mall they had a plus size section and one my daughter today went into the store that reopened she had inquired where that section was and was informed by two younger girls who were the only ones working in the store at the time that heavier people only shop online and they don't have section in the store any longer and to make matters worse she was there purchasing a gift for her sister who was with her which she did end up doing by the way because her sister really wanted some clothes from there. and when purchasing the girls were snotty laughing and asking the heavier-set daughter if it was going to be two separate transactions and if they needed their own bags or if it was to go in one bag for my other daughter. their ages are 18 and 21 and long story short the one they were making fun of was the younger of the two. they went ahead with their purchase kept the receipt and left the store and my 18 year old who has been fighting obesity and pre-diabetic disorder since she was in elementary school did not need to be in a situation such as what occurred today. I realize it will take a little bit of time for you to review the information and respond to me regarding this and hopefully requesting for my daughter's phone number for direct apology. I'm hopeful to hear from someone very soon regarding this incident. A very unhappy mother, Ann

It's a shame the customer service is so bad bc I loved Charlotte Russe. I ordered a size L, my order shows a L, the packing slip and online receipt show I ordered a L... they sent me a Med. Completely thier fault and noone will address or resolve the issue... very disappointing.

the new system of the new owner suck, i ordered stuff online and have to return it so i take it in store,but they no longer accept online return instore, so i have to mail it back to the warehouse and they only send me the refund of 2 items even i retuned them 3 item, and i emailed them they said that the restocking fee is 6.95$ is apply on my refund is non refundable . terrible system even worse than the old charlotte russe, they gonna bankrupt soon, ridiculous