Charlotte RusseReviews of charlotterusse.com

I love Charlotte Russe jeans and leggings. Their leggings are cheap and last me a long time and often come in cute patterns. Their jeans fit me well and again, tend to last me a long time. So I actually shop here a lot and I’m not basing this review on just one experience. Several weeks ago, I was trying to buy a pair of jeans from them. I decided on the one pair on their site that wasn’t ripped in that ulgy way has been popular in stores lately. (Who the heck wants jeans that are ripped off unevenly about four inches above the ankle???! I keep seeing this style on racks everywhere but no one is wearing it in real life.) Anyway. I bought the pair of jeans and about ten days after my purchase 😡 I receive an email from them notifying me that the jeans I bought were out of stock. I honestly get annoyed when it happens because I’ve worked in retail and it is NOT DIFFICULT to take inventory of your own products and program your site to only allow a product to be purchased the number of times of product that you have. Every single site that I have ever purchased from does this automatically except Charlotte Russe. This wasn’t even the first time. So I check back for jeans a few days later and find that the same ones I wanted from before are still available. Oh they must have restocked them, I think. And I purchased them again. Then, again, TEN DAYS LATER. I receive another email from them telling me that the jeans I bought are out of stock. Again. And guess what? THE SAME EXACT JEANS ARE STILL AVAILABLE FOR PURCHASE IN MY SIZE ON THEIR SITE. I can understand not updating your site within seconds or even minutes of people purchasing an out of stock item. And I understand that it’s still technically the holiday season even though Christmas has passed. They are still having a sale. But it’s been weeks. Literal WEEKS. It DOES NOT TAKE WEEKS TO UPDATE YOUR SITE. Come on now. This is a ridiculous way to run a business. And if that weren’t enough of a problem, it takes them a million years to ship their product and they ship with FedEx so we’ll practically be living in the space age before you get your order. I have bought things from Europe off of Etsy and they’ve gotten to me faster. For reference, I live in New York. I’m not sure where their wearhouse is but I have purchased from companies in California and gotten my order within a week. This is inexcusable. Buy in store if you can but avoid the site.

This used to be one of my favorite stores. Beware of online purchases though!!! I ordered about $150 worth of clothes on cyber monday. It is now December 12th and I havent received my order. They said it was delivered on the 6th so it must have been stolen. Funny, I received all of my other orders from the gap, forever 21, etc. Even on that date so only their package was stolen?! I asked for a refund and she said she wasnt authorized to do that and a case manager would call me within 10 days. Some of these were Christmas gifts and I need to buy something else if they cant get me my order. After reading reviews (which I should have done before purchasing) I'm afraid I won't get refunded in time, if at all, and this will ruin Christmas for those I bought for. I cant afford to spend the same else where without a refund. I'm giving 2 stars as they have not resolved the issue yet. Ill be a little more patient but I'm calling again tomorrow. I'm ready to leave 1 star review if they fail completely in the customer service department. So very dissapointed! Oh also, when I called customer service the woman told me they were experiencing a lot of these calls which is why I had a case manager and it could take a while. !!! Also, Also I cant wait for my husband to get home to check our security cameras.

They cancelled my order and when I emailed them to find out why, they didn't even acknowledge my question. Not buying from their site again.

I used to order from Charlotte Russe online all the time. I placed my last order on 10/22/17, then it was shipped on 10/24/17. My shipment was supposed to originally arrive on 10/27/17. After tracking it I noticed the package was sent from Mississippi to California???? Makes no sense. Now my order is supposedly coming by Friday 11/3/17. Giant difference. It has never took two weeks for a ground shipping order to arrive. I'm glad I wasn't using any of the order for events/weekend plans. I won't be quick to place orders in the future with them. Two weeks is entirely too long.

I like Charlotte Russe but the online shopping and shipping is a nightmare. I order my shoes on 08/29/27 a Tuesday with 2day shipping. The shoes did not get ship out until 8/31/17 after I contact customer service. I had planned to wear the shoes that weekend. That the reason i paid for 2day shipping. I really think i desire my money back. Don't shop online with Charlotte Russe...the might be better.

First off let me say I've never had a problem with Charlotte russe and ordering until now which totally ruined my experience. I placed a order on 7/24 on one of the same item shoes order went through recieved the "CR email confirmation" email saying they were prepping my order upon ordering I did see the notification that orders would take up to 4 days and that honestly was no problem until 4 days later and my order is still stuck in "released" so I call customer service the 4th day to find out what was going on which she was very courteous and told me that there was just a delay in the orders and I should recieve my tracking number the next day ended the phone call peacefully and waited next day rolls past and my order is still stating it's "released" so I track down the email customer service page email explaining what went on a little over 24 hours later I get email and apology stating that they are sorry and my order should be shipped soon disregarded that and just thought MAYBE it was still part of the delay and I would recieve my order somerime within the 2 days left in this week or sometime next week but ha! jokes on me later sometime the next morning in the early hours I recieve a email saying "the item(s) you have ordered have been cancelled due to being of stock" and just a bland sorry no inconvience coupon or anything and that I had not been charged when in fact i had for one I would like to know why it took over a week for them to tell me the item I order was out of stock?! If I was notified sooner I could've just reorder something else and had it here in time or just went along my way. I was lied to twice and being in the customer service industry personally that's the wrong way to go about keeping your customers you may have lost a good customer over something so minor Charlotte Russe! Seeing as now I'm skeptical on even ordering and would not receive the item I needed in time for my outing unless I pay a whopping "24.99" for expedited shopping which is a total rip off..

On my way to the Valley West Mall, I went to go return one outfit at CharlotteRusse, it was pretty busy so I was in line waiting to return and there was one associate checking people out while the others were ignoring the line just chatting and walking around! In short, the customer service was quite poor. Someone finally, hop on a register. Thank god!

I shop at Charlotte Russe every once in a while. Multiple times I have ordered items online, been charged, received confirmation and then 5 days later received another email stating that multiple items are out of stock and I will be refunded. Each time the refund took a minimum of 10 days, and EVERY time this has happened i've gone on the website to see that the item is still available to order for several more days. Ridiculous. If you're going to do this to your customers so often and not even attempt to fix the problem here's a suggestion, at least offer a $ off coupon or free shipping for their next purchase? Because receiving a "Thanks & we're sorry for any inconvenience" for an ongoing issue means nothing.