Charlotte RusseReviews of charlotterusse.com

I had place an order on 9/4 and didn’t receive my package until 2 weeks later, I tried on the cloths and it fit to big or it was too small I went to my local mall to go return the cloths @ Riverside CA. turns out the store doesn’t do returns only exchange, The cashier said I had to return everything by mail so I tried calling customer service and we’ll the number provided on the internet doesn’t even work. I had to pay out of my pocket a usps label and to top it off I had to white down all the UPC’s, color, size and reason of return on a paper provide from Charlotte Russe. It was my first time shopping here and I really don’t recommend you buying from this store. Awful customer service I would give this store 0 stars

I made an online purchase on 9/1/2020. I called UPS and they lost my package. I sent several emails to this company and no reply back. I made a claim with UPS. There is no customer serverice number for charlotte russe. I want my package or my refund..

They stalked us AND called security but never said anything (Review of employees summed up second to last paragraph) (Review of cloths last paragraph) I usually love this store but today I had a pretty bad experience with the employees. I’ve never had a good experience with the employees but what do expect from a cheap place like Charlotte Russe. I was at the Mall of NH with a few friends and the employees were right behind us from the time we entered the store to the time we left. I was incredibly uncomfortable and even at times they were getting closer than 6 feet. One of my friends tried on a jacket and as soon as she put it on the employees rushed to tell her that wasn’t allowed. We understood and took the jacket off and proceeded with our shopping, no big deal. Not long after that I noticed the employees getting closer and less discrete about watching us, they even called security!! We were the only ones in the store and we are all very small so it seemed extreme to get two security guards. Not to mention we weren’t doing anything that may seem like theft or public nuisance. We had no problems with any other stores or employees in the entire mall, in fact the employees in the mall were actually much nicer than usual. My best guess is the employees assumed we would steal since we were a group of teens. The only reason I didn’t leave about 5 minutes after we got there was because my some what unobservant friend loved the store and didn’t notice the employees stalking us. To sum things up, the employees were rude, unpleasant and honestly creepy. Don’t come here, just go to romwe. Same quality and pricing and we’ve never had a bad experience in the four years of shopping there. To top it all off, they were not wearing their masks correctly, which made them getting so close so much more uncomfortable. The clothing is cheap and falls apart easy, but the prices and styles keep me coming. If it weren’t for the fact that fast fashion is horrid for the environment and the employees weren’t so creepy, I’d keep coming, but I think that pushed Charlotte Russe into going from a ok store to a bad store.

My local store didn’t want to refund me for an online return I brought to the store that didn’t fit me, instead I was told I could only be given a merchandise only gift card and she also told me I could contact customer service and they’d help me use my gift card online. Well, first off there is no number you can call. Second of all, I emailed them and the response is that they “can’t help me place an order online with the merchandise only gift card at this time”. $60 dollars down the drain since my local store has nothing good for their clothing selection.

I have tried reaching out several different ways with no luck. Placed an order on 6/1 and have had ZERO updates on my item. My card was charged the full amount and I would like to know where my item is or atleast a response to my emails and messages. I have not found one customer service number that works. Extremely disappointing. I have never had this problem with an order from here but now I will stray away and let friends know this is a scam now. I want my product or a refund of my money.

They said they would provide me a prepaid label for my return due to having a terrible experience in store when I was refused a return (the email confirms they were wrong to refuse me). Once I gave them my order number (which they asked for to provide the label) they stopped responding. I have been trying to get back in contact for days! So sad I have to stop shopping here because they can not be trusted.

My wife tried to return two items that did not fit (She could not try on at the store) and had the receipt. The manager at the San Tan Mall store said they won’t refund or exchange merchandise. This is unbelievable service considering you cannot try on the clothes. They did not say you cannot return or exchange items but said there are signs that tell you this (they are mixed in with all the numerous sale signs). My wife was so upset that she asked me to write this review. She will never shop there again.

same issue as others posted!!! THEY DO NOT REFUND YOU PROPERLY- how can companies get away with this??? and the customer service just STOPPED responding. Negligence, disrespect, POOR customer service