Charlotte RusseReviews of charlotterusse.com

Bought a bunch of clothes-spent a good $70 in the store and obviously couldn’t try on due to covid. So I go home and nothing fits(their xl is equivalent to a normal xs) to then find out that I cannot get my money back- only a merch credit or an exchange!!?? Why that wasn’t mentioned to me at the time of sale is beyond reason so now I’m hoping to go back and find something that fits but if I can’t looks like I’m out $70. Thanks for your bad business #robbery

Do not go to Charlotte Russe, if an employee overcharge you, you don't get your money back!!!! They have no management and I had to end up getting something else im exchange of their mistake. I wanted my money back not merchandise. What a ridiculous policy and the employees seem clueless

Bought a 15 dollar looney tunes sweater that was originally $40. Received it today and the quality of the print was not the best. Then I looked at the TM print at the bottom corner and it looks super bootleg. It has a TM print with another TM print over the 1st one. Wish I could post a picture. Good thing I didn’t pay the full price but still wth! 40 bucks for this type of quality, not cool. Definitely can’t give this as a Christmas gift.

No items received after 6 months. I keep being sent the same email being vague about time period.

Do not waste your time with this company. Ever since “return policies” changed due to covid they’re not making it any easier for customers. The return policies for in store and online make no sense. In store you can NOT get a refund at all. If you buy online, you can not return for a refund either even though IT DOES STATE IT CLEARLY ON THE WEBSITE. All around they should of just closed when they closed last year. Employees are clueless as well and they have them working ALONE when they do not know how to operate alone with out management.

Horrible store cheap clothes that won’t last in there sizes run strange they don’t refund your money nope can’t return It won’t shop here anymore was my first in will be my last I rather shop in America eagle it last forever.

Charlotte Russe re-opend last year, now were in a Covid pandemic and this store has no clue about how to handle anything. Their store has terrible inventory, and they don't take returns, don't waste your time shopping here. They need to close or change the way they do business.

I purchased a jacket which took over a month to arrive. When it arrived, it was garbage and unlike the photos. The photos show a wool, embellished jacket. What I received was children's halloween costume/pajama material. When I wrote to them explaining my dissatisfaction and complete false advertising, they told me I had to pay to ship it back to China which was 1/2 of what I paid for the ugly thing. Luckily, I disputed the charge and my credit card refunded me. However, to anyone thinking about purchasing from Charloy...I warn you to NOT!