Charlotte RusseReviews of charlotterusse.com

I would give negative stars! Manager at Braintree mall was obnoxious and rude. Super big chip on her shoulder!!! I asked her to point me in the direction of where I could find another similar jogger. She screamed at me and told me everything she had was out!!! That wasn't my question. I will take it up with their district manager. Super poor customer service! Don't go to that store!

I would make it NO stars but you have to select a star to write a review. I purchased a pair of sweat pants and a Jean shirt. I went home and the sweat pants had a hole in it and the Jean shirt had the alarm tag still on it. I thought, no big deal. I have the receipt! I went to the store in Braintree mail. (That is where I purchased it) I was told the shirt was not on the receipt, as if I stole it. I said I purchased this 2 days ago. The women said I was unable to keep the shirt because I did not pay for it. (Keep in mind I am a black women) another black women walked over and LOOKED at the receipt and said she did purchase it, the screw number is on the receipt. Then they said I could not exchange the sweat pants because it had an hole in it. I said I purchased it like that. They would not allow me to exchange. I asked to speak to a manager and they called her. She said the same thing. I explained if that is their policy then they need to check clothes out because allowing people to purchase. Long story short. I had to keep the pants that had a hole in it! I will never go to this store again. The managers were not helpful and seemed not to care.

Don't buy anything sale on this store. I bought 2 tees that was on sale and when I checked out the item the machine showed original amount, then I told the employee that it was on sale. She entered sale amount then told me it was 10 dollar but later when I checked on my bank account they charged me 23 dollar which is full amount. I threw my receipt the day I bought it. Now I don't have receipt with me. This was my first shopping with them. Never ever gonna buy anything from this store again.

charlotte russe is now just another one of those garbage fashion stores where theres just teeshirts and immature clothes

We went shopping inside the store and inside the fitting room my daughter lost a hot topic bag . When we went looking for the bag the manager didn’t want to open the doors and when we asked for security cámaras the manager told us that they were fake. This man had an actitud and it was like he didn’t even care about it. No one have seen the bag very bad customer service

They show tops as tops you could wear out that show a little bit of abs. When you get them, they are like doll clothes. My husband is good with sexy tops, but saw the first one and was basically like "you can't wear that out of the house)". Not sure what size the models are but beware!!!

The Stamford CT store. Poor customer service. Very rigid on returns even on damaged products. In my case it was a belt, an even exchange would have been fine i was not looking for a refund. However, this is a number one reason i dont support local small stores. You cant be so rigid if you want to keep customers' support.

This is a company that is completely and totally uninterested in customer service. I recently bought a couple of pairs of pajamas, which I could not try on because, ridiculously, their fitting rooms were closed (as if you could catch covid by breathing the air in the fitting rooms behind a closed door, rather than in the store). After discovering that they didn't fit, I tried to return them, however THEN I was told that I would only receive store credit. After contacting their customer service, my case was handled by an extremely rude woman whose attitude and tone of voice reflected that having to deal with a complaint was a huge inconvenience to her. Instead of taking my word on what happened, she told me she was going to call and double check my story with the manager of the store. I was later contacted by the supervisor, who basically indicated in a lot of flowery words how "sorry" he was that he couldn't refund my money. I have never, ever had such a negative experience at a retail store. I would highly recommend NOT shopping at Charlotte Russe, as it is clear they are running a huge scam to get your money regardless of whether or not you are satisfied with the purchase, resorting to lying and withholding information in order to do so. There's a reason they have a rating of "F" with the Better Business Bureau.