Charlotte RusseReviews of charlotterusse.com

I recently ordered a dress and a pair of booties from CR and they were both on sale. The package came pretty fast but when I opened the box it was not my order it was another girl's package with her information in it and it was scarves. Clearly not what I was expecting. I had ordered this outfit for a birthday dinner and when I found something different then expected in the box I called Customer Service immediately. The woman I talked to was very understanding but did not give me the answers I was hoping for. I was asked to send back the box and that they would ship me another dress because they still had my size in stock but when I asked about the boots I was told I would not get them. I asked her if they would ship me the boots once the lady who had my box returned them and I was told no that they just put them back on the shelves to be sold. I was very disappointed because I obviously wanted them if I ordered them. I was not offered a price match, or discount or anything. The lady told me she shipped me a new dress and would refund me for the boots. I'm still waiting on the refund. I do majority of my shopping online and have never ran into this problem before and I am highly disappointed and angry with who packed my box.

I ordered a bunch of stuff from CR it was never delivered , I called customer service they told me I didn't put my floor number on it so there is nothing they can do , she said I need to file a police report in order for them to help me . Unbelievable I will never shop from them again , now I have to go find a last min birthday dress.

1. I ordered something from CR.com, and I didn't receive it (despite USPS saying they delivered). Instead of working with me to locate the package or issue a replacement, I was told I needed to file a complaint with my local police department + show proof of this to CR in order to rule out fraud. Are you kidding? I live in a major metropolitan area. If I go in there complaining about my lost CR package, they are going to tell me to shut up because people are getting raped and murdered in my district. 2. I wanted to change an order the day after I submitted it (while it was still "processing"). I called customer service and I was told you can only change or cancel orders WITHIN 10 MINUTES OF PLACING THE ORDER. What???? At least give me 24 hours. I've had similar experiences with packages from Target and Amazon, and I have NEVER experienced such poor customer service. Shame, because I actually enjoyed shopping @ Charlotte Russe for years. But there isn't a physical store near my current residence, and CR.com was how I made purchases. No more.