Charlotte RusseReviews of charlotterusse.com

I bought an electronic gift card online and had it delivered to a friend via email. After the first week of my friend not receiving the gift card I called the company and they said they couldn't do anything for me as the gift card status was showing that it was being delivered. I've waited 2 weeks now and still the gift card was never sent. Charoltte Russe basically stole my money and never sent the electronic gift card. Highly frustrated. Terrible Customer Service! will never shop here again !

Back in mid-August I ordered almost $300 CAD worth of clothes. I received the confirmation and two weeks later the tracking numbers they sent to me in the confirmation stopped working. The courier company tells me to contact CR as they cannot assist, and CR is useless and cannot tell me where the package is. I've now called twice and was put on hold both times only to be told to call back "in a week or so". What? As of today I still have this amount taken out of my account, and no package delivered. The reps are utterly useless and I am dreading having to call them again to request a refund when this should have been issued automatically at this point. Will never order from CR again! AVOID!!!

Ordered a dress. Received confirmation email. One day later I see I was charged and then refunded. ZERO follow up. I contacted them to see what the status of my order was and they told me the order was out of stock. I was waiting for this dress to arrive for an event and had to contact them (they did not contact me) to find out it was out of stock. I asked them if I attempted to re-order when it was back in stock and if it would be the same price (included my order number) and was told they did not have access to this info at this time. sketchy and worthless.

I placed an online order but it never shipped out. After 10 days I called to get a refund since Charlotte Russe never notified me. I was assured the refund will be processed. After a week and a half no refund on my card. I called them back and apparently they "forgot" to do it. Another two weeks and I get a refund for the wrong amount. At this point I just have to dispute with my visa card and let them take care of it. Avoid these people like the plague.

They canceled my order because they ran out of inventory and I never received an email or anything. I called into customer service and had to wait for about 15 minutes to reach an agent and the agent I spoke to was not very nice, she was very matter of fact and sounded like she had a stick up her butt. After talking with the customer service rep, I felt like I did something wrong. Highly disappointing, terrible service.

I used to love this store, was my favorite clothing store to go to. I used to shop there all the time. Today I went to return a couple of skirts but had thrown away my receipt, the clothes still had their tags on with the prices I had paid for. They told me it would be marked down to the lowest it's been, which I thought was fine. There was no flipping way that one of the skirts was $2.50 and the other $5.00. Just no way. I had paid $25 or more for both of them and returned them and got 7 something back. I wasn't thinking at the time but I should have just kept the clothes rather than getting ripped off. I will never come back to that store again. I was a loyal frequent customer but after that incident I will not be coming back. You've lost a good customer.

I ordered an item online when they ran a special of 35% off. I completed my order and noticed no email was sent. I didn't pay mind to it but a week later I contacted customer service to ask why no email was sent, meanwhile the money was taken out of my account. I was told my order was cancelled. Why wasn't I notified of this? That's absolutely unacceptable.

I recently ordered a jacket from Charlotte Russe, Ive had it a month and the lining of it is already shredded and garbage. I contacted customer service and they refuse to do anything about it besides give me 20% off to re-purchase the item. Ive shopped with this company for 10+ years and was at one point an employee, Ive worked in retail for 10 years and this is the only company ive run into that refuses to bend their refund/return policy due to QUALITY issues. Its sad and pathetic. Any other company would offer to replace the item, issue a refund, something along those lines; something to keep a customer happy and keep their business. Because of this I will be taking my business somewhere else, I am done giving a company my money that doesnt appreciate business or their customers.