Charlotte RusseReviews of charlotterusse.com

First time I shopped with them was in store. Very friendly girls working there, happy to help! So I decided to download the app and place an online order. BAD IDEA!!! The timing in receiving my order was fine, BUT...i didn't receive my full order!! I ordered 2 shirts and a pair of shoes. Only received 1 shirt and the shoes. I have emailed them 2 times, giving a week to reply back each time, with no reply back. When I try to bring up the phone number in the app, it gives me a error page. THESE PEOPLE ARE HORRIBLE WITH CUSTOMER SERVICE!!! I want everything that I have paid for!! Or refund me for the shirt I NEVER RECIEVED!!!

It's my first time making an order from this company, and let me tell ya'll, I am NEVER EVER doing it again! I had to wait a WEEK for them to just ship out my order, for some reason, they have to drag down their customers in regard to their problems in their own warehouse. One of the things I ordered was 'suddenly' out of stock, and my credit card says it's still being charged for the original amount of my order. It's been a week since my order has shipped, and I still have nothing. My package was scheduled to be delivered today, (7/29/17) it's right at my local post office already, for crying out loud!!! But Charlotte scam russe made sure to transfer my order to 'fedex home delivery service' (which is even a bigger scam since they only operate Tu-Sat! What kind of company does that?!) which means, even if my package is only a few minutes away from me right now, and I could clearly get it today, they decided to hold it for 3 more days, JUST FOR THE FUN OF IT. I realize that Tuesday (8/02/17) marks the 10th day since my order has shipped. The site's FAQ says shipping takes 5-10 business days. I'm here to say that it does NOT take 5-10 business days, it takes flat out 10. And no matter when you order or what time, this crap of a company will make sure to drag this on till the 10th day. Their clothes aren't even of great quality! NEVER NEVER NEVER EVER BUYING FROM THIS SCAM OF A COMPANY AGAIN!

I placed an order on the Charlotte Russe website on 7/14/17 for a dress and shoes for my brother's wedding. The next day, the place that the package was to be delievered to (my place of employment) recieved a call from a gentleman stated that he was from Charlotte Russe and needed to confirm that I worked there before shipping my package. My boss, coworkers and myself found this very odd because packages are delievered there on a daily basis and no other company has ever called to confirm someone workes there before delievering the package. I contacted Charlotte Russe's customer service the same day the call was recieved through email and Facebook asking why someone from their company called the phone number associated with the address that I requested my package be delievered to to confirm that I work there before they are able to ship my package. I provided the company with my personal phone number, not the phone number of the location the package is being shipped to so I don't understand why the employee called that number. I also don't understand why they needed to confirm that I worked there before shipping my package. When I contacted customer service about this, the representative basically blew my claim off as if I am lying. I requested a cancellation 3 TIMES but they still sent part of my order. The dress, which was the item that I really needed, was cancelled after contacting customer service the first time because it was "out of stock". I sent the shoes back but I will be charged a $6.99 shipping fee even though I requested a cancellation 3 times because the order was even processed and shipped!

It is beyond me how this company is still in business. For one, their website is never updated...with almost every order I've made, I've gotten an "out of stock" email several days after submitting the order, even though out of stock items are never reflected on their website. Also their shipping department is the worst I've ever experienced, and I shop often with all different stores. If you happen to be lucky enough to order items actually in stock, about 80% of the time they mess up the order in shipping by either giving the wrong color, or giving you a completely different item that you never ordered in place of what you did order. Also shipping is very slow. Needless to say, I was not surprised at their horrendously low rating.

Their shipping is a problem. Their customer service is an even bigger problem. Against my better judgement I placed another order with this company. To come from Mississippi to Maryland it takes more than 5 business days. I have received packages from California quicker than Charlotte Russe. It took so long and I needed the item so bad that I had to drive to the post office (about 5 minutes away) to pick up my own package. I was so desperate before I knew that it would be at the post office near me, I called to the stores in the area. My plan was to purchase the item in store, then return the package when it came. I called the Springfield, VA location. They put me on hold for 5 minutes before I could tell them what the item was that I was looking for. When the young lady came back to the phone, she said "Charlotte Russe Springfield?" I said "Yes, you put me on hold. I'm looking for an item..." She hung up on me. This company is trash! I will never ever ever ever order from them again! I am going to contact corporate or someone. They need to hear about this.

I bought a pair of red high waist pants at the store. I wore them once and it had those weird fuzzy thing going on the leg. I had all the tags and the receipt but the only thing they could do was an even exchange. I didn't want to exchange I wanted my money back. I had to pick a pair of pants that I didn't want because the store never had the size I need. The people working gave supper bad customer service. I explained to them they never have my size but they never went to go and look around to see if they did.

I ordered a pair of earrings. They arrived with stones missing. I sent them back and nearly a month later I still didn't see any credit on my card. I contacted customer service and "Wens'Da" the rep was extremely unhelpful. Supposedly they had issued half a refund and deducted shipping, which they should not have since the item was damaged. However, I had NO credit showing on my card, and the rep had no interest in solving my problem. I asked for a manger and she told me call the customer service phone number. I called the customer service phone number and "Willa" was equally unhelpful. I asked for corporate, and she told me look it up online. So now after waiting a month I have no earrings, no cash back, and a horrible customer service experience. Do yourself a favor and shop somewhere else!

Why did it take two weeks to get from Mississippi to the East Coast, USA? I don't even want the shorts anymore after waiting so long for shipping.