Charlotte RusseReviews of charlotterusse.com

Sooo baaaaad. Worst customer service. They are just mean! They sent me the wrong item and told me they can’t replace it with the one I ordered and she said the item I had was basically “stolen”. Like, I ordered it online and they shipped the wrong thing to me... what??

If I can give no stars, I would. I know it was black Friday but they emailed me that one of the items i ordered were out of stock. Called customer service and the lady said they didn't have anyone updating the website because of too much traffic. Still unacceptable. I was supposed to receive my package today (01/12/17) but they kept pushing the delivery date. First it was Saturday, the 2nd, now it's supposed to come on the 4th and the place where it's at is only an hour away from where I am located. I will never buy anything from them online or in store. Their clothes are cheaply made and way over priced. Do not recommend.

They were having one of the best sales for Black Friday! Everything $20 or less and free shipping, so I placed multiple orders. For one of my orders it takes them nearly a week to let me know that an item is out of stock so I miss out on the good deal. I call and ask is there anyway I can get the same Black Friday deal for a different pair of jeans considering the fact that you told me so late about the out of stock item. Had I know earlier that the jeans were out of stock I would have placed another order while the Black Friday deals were still on. They said that they couldn’t do that and all they offered me was 20% of the 38 dollars jean when I could have gotten them for 16 plus free shipping! I understand it’s Black Friday so it’s hectic but that’s no excuse for notifying me almost a week later and barely compensating me.

Horrible customer service. I tried to get help for my missing package and they didn’t help at all and told me to just deal with it. Don’t waste your money on these cheaply made clothes.

While the representative was very courteous, their business practices are horrible! They don't price match their own prices, can't cancel orders so you can place a new order and get the deal!

Their customer service sucks, I put in an order on July and never received my Items, however I was charged of course. put in the claim since August, and it's now almost December and still haven't received my refund or merchandise. They say they will call you after you call customer service to follow up but never do. Very dissatisfied with their service, will never shop there anymore. I don't think I will get my refund back.

Very dissapointed. After 20 minutes waiting on line at the danbury mall location, had to physically get out of line to locate the staff to ring up my purchase.

Ordered some undies and it was literally cut fabric, no seams, and the little cloth on the couch area was legit glued on.... I thought this was a joke... they were series... this is what they PURPOSELY sold me.