Charlotte RusseReviews of charlotterusse.com

My order was cancelled days after payment was made. What made matters worse was the timing of the cancellation. They waited until all the sales were over to inform me. Never again will I consider this store again.

I placed an order on Dec.21st not expecting it to get here by Christmas or even the new year, but at least by the arrival date, but sadly no. No update nothing. Not to mention 3 of the 5 things I ordered were cancelled. I will NEVER agian ordered from them.

I got two shirts from here and it totaled to $40. Later, I was dissatisfied with them and went back to return. I no longer had my receipt, but all they offered me back was $3.98 . I am not happy with them stealing $36 from me.

I ordered a coat online and when I ordered it, it said that it would get here on the 24th of December with standard shipping and I got it because I wanted it for Christmas. But when I received my tracking number it said it would get here the 27th. I emailed customer service about this situation and NEVER got a response. Then on the 26th I checked where my package was, and the delivery got changed to the 29th. I would NEVER go online shopping there again. I believe customer service is supposed to help customers resolve the issues, but they won't respond.

I ordered a pair of boots for my daughter as a Christmas present. They weren't supposed to be delivered until 12/26 so I was very happy when the box showed up on 11/23. Then I opened the box and it was entirely the wrong boot and size. I immediately called and told them and reordered the correct ones. They should have been overnighted since it was their error. My order is sitting with Fed Ex and has been sitting there since 12/23. I have no idea when I am getting my order. Very unhappy!!!!!

Don’t order anything online. It takes them days to just package your stuff. I ordered my stuff (2 items only) on December 15th and didn’t get a tracking number until the 18th. My package was suppose to come on the 22nd but yesterday I checked and it was pushed back to the 26th. Today I checked again and now it’s not coming till the 27th!!!! Clearly they can’t do their jobs well during Holliday season! Edit: DELIVERY DATE HAS BEEN PUSHED TO THE 28!!!!!!

I had ordered gifts for my adult kids online and when I finally received the merchandise, half the stuff I ordered that was written on the packing slip, was not in the actual package. When I contacted customer support, they actually told me to double check my house to make sure I just couldn't find it. (Like Im some kind of idiot and didn't already do that). Very rude people. Now of course my missing things were the ones on sale, and they don't have them in stock, so I am out Christmas gifts and saving money on those gifts. I will never order from them again.

This business is so sub-par. I placed an order on December 14th. I was told it could take 3 business days to process. Called twice to see why they hadn't e-mailed me a shipping confirmation tracking number. Was told that they were having issues with processing and that they were having problems with other customer orders as well. Now find out that my item is sitting at Fed-Ex and is "ready to ship", and that I will not get it until New Years Eve. Three weeks to get a gift card........insanity.