Charlotte RusseReviews of charlotterusse.com

The items I ordered looked nothing like the picture. I ordered a couple crop tops and they looked exactly like training bras. I ordered belts and they weren’t the color or style I ordered. I usually love Charlotte Russe but I will never shop online with them again. So upset that I wasted my time and money.

I rate Charlotte Russe as horrible I ordered 3 dresses and it sat at FEDEX hubb for 2 weeks and it never shipped so I never received my merchandise. I called on 03-07-18 and requested a full refund including shipping, which I will say the customer service rep was great but I dont know if I will ever order from Charlotte Russe ONLINE again. :(

None of my items fit and they were not shipped on time.

The only reason I gave one star is because giving 0 isn't an option. I placed my order on Jan 30, 2018. I am leaving for Tennessee tomorrow morning. I ordered my package with more than enough time to get to me. I ordered a pair of boots (because its going to be freezing) and a jacket. My order arrived Tuesday and I was so excited to open it up. To my surprise they only shipped out 1 boot! Just the left boot no right boot. I called them Wednesday to have everything fixed and expedited and they assured me I would have my order before I got on my plane. Today Feb. 8th I get a confirmation that a new JACKET has been sent out!!! I don't need another jacket! I needed my boots. I called again to complain and was told that sadly since today is Thursday I will not get my boots in time for my business trip. I asked them for a refund AND my boots and they are not going to give me a refund. Once I get my boots (if I ever do) I will be washing my hands of Charlotte Russe. I used to love ya'll, what happened???

Oh’ they have bad customer service !

I have ordered from Charlotte Russe twice and ended up with the same outcome: ordering items that are out of stock. It doesn’t make any sense to allow someone to purchase an item that is no longer in stock. In addition, it takes weeks to receive status of order. I placed an order about 2 weeks ago and still haven’t received shipment details. I called customer service who said to just give them time. I will NEVER order online from Charlotte Russe. I do not recommend anyone ordering online from this company!

Sent me a pair of each size. So now I have a size 6 on one boot and a size 8 on the other. Really hoping I can find the person who has my corresponding pair. Worth a shot

I ordered a pair of boots on Dec 25 (it was a Monday) they didn’t ship it until over a week later. I emailed them and they said processing time takes a week! My order isn’t going to be here until January 9!!!! Are you freaking kidding me? I’ve ordered things from China that has arrived faster than this. I’m never ordering from them again. If processing time takes so long they should use a faster shipping method, not take 2.5 weeks to deliver something. I get that holiday season is busy, but they need to handle it better.