Charlotte RusseReviews of charlotterusse.com

Ordered a pair of heels and a dress online. Did NOT recieve the dress AND recieved the wrong size shoe!

It has been 6 days since I placed my online order and my items still have not been shipped.

I bought a pair of rose gold heels that are very pretty. However, today is the first day I wore them and the heel broke. I am very disappointed in the quality.

Package took an eternity to be deliver!! I ordered 5 items including a swimsuit which didn’t came on time for my vacation- I’m extremely dissatisfied even though I like their clothes... I don’t think I’d be online-purchasing in the future.

TERRIBLE!! I had my items shipped to a business during business hours. i got a message that my shipment was delivered. WRONG!!! I was there at the time they said it was delivered. I called and emailed customer service. They both basically said "We shipped it, you go find it" No signature, no verified address...NOTHING! I had to file a case with the post office, which is the sender's job!! As of right now, I am without my money and my items. Stick with amazon, better customer service and never had an issue with delivery.

charlotte russe’s customer service sucks. do not order online!

I’ve been shopping online with CR for a long time now. I really like the brand and their products. My only concern is the people who are handling their online orders. Recently I’ve been getting lots of missing and wrong items. I shopped at least once a month with them and spend an average of $100 each time. I already sent them my concerns and opinion last month and I was hoping they can find a solution. Today I received my new order and as usual I was missing a lot of items and was sent a bunch of wrong items. I would like to continue shopping online but until this issue gets resolved, I’m staying away from it.

Everything I revive I always has to change it and then stores doesn't have it. I had a great deal of boots and they came both right foot. I went to change it but store didn't have it so I loose the great deal on line