Charlotte RusseReviews of charlotterusse.com

Don’t order online! You have to pay for shipping and to return items. I sent two orders back in one package and they charged me $14. Their crappy leggings aren’t even worth that. I’ll be telling everyone not to order from them.

I purchased a chenille sweater from here. The care instructions said to machine wash on delicate, so that's what I did and the sweater practically fell apart. I contacted them and explained what happened and asked if I could return the sweater and they told me to use the return label that was shipped with it. Since I liked the sweater before I washed it, I threw the return label away. I asked them to email me another and they said that was not possible. So when i told them to forget it because i would just write a bad review and take the loss, instead of just giving ne a refund, they sent me another horrible sweater! So I again followed the care instructions only this time I put it in a mesh laundry bag first, as I thought maybe that would hold it together better. It didn't. So in the end I got two horrible sweaters that fell apart in the wash that i ended up throwing away. Bottom line is terrible clothes and terrible customer service, hence the terrible review.

My first order was 23 days ago, then I made 2 more orders 6 days later. I am in Hawaii, they said allow 5-15 days for shipping. After 2 weeks, no tracking numbers, had to contact them. Now I have a different tracking number for every individual item in my 3 orders, and NOT ONE of those tracking numbers is in the system of the USPS, (yes, I triple checked their accuracy) According to the company, my 1st order was to arrive YESTERDAY 10/19/18... IT NEVER CAME. TRACKING NUMBERS ARE NOT EVEN IN THE SYSTEM!!! THE other orders are supposed to arrive 10/26/18 (TRACKING NUMBERS NONEXISTENT IN USPS SYSTEM & I AM NOT GOING TO GET THIS ORDER ON THE 26TH EITHER). I have asked what's going on, they said I have to account for weekends/holidays AND that I am in Hawaii.I placed orders with Fashion Nova, Forever 21 & Curvy sense all at same time & I received THEIR orders & sent back all exchanges & returns!!! They have not responded back to me, I signed up for SMS updates, & all THAT says is " It's on its way" (with the fake tracking numbers of course) I have tried to call several times, only a message exists, they take your $$ & do NOT send product!!!

Did 2 hours of online shopping and as soon as I was going to check out ALL OF THE DISCOUNTS DISAPPEARED! Had over $300 worth and poof gone!! this was for jeans and tops I contacted the company and they told me I could use a 30% off coupon for shoes that they had. I don't need any shoes! This happened suddenly at 2 am. I will just stick with fashion nova..this place sucks

I will never buy from here again! 1st time and last time customer! There shipping is just to slow for me!

Dreadful spammers that ignore repeated to requests to remove my email address from their system. My advice - don't contact this company!

NEVER EVER ORDER FROM THIS WEBSITE. If I could I would give them negative stars. I ordered a small dress and they sent me a large. So I called and they sent me another dress when I got it, it was supposed to be a romper & it was completely the opposite thing. And it was a jumpsuit. Then they told me I would get my new dress in 2-3 days & im getting it the day of right before the event I need it for. This website of TERRIBLE

DO NOT BUY ONLINE! Since I do not have a bar code they are telling me I need store credit. I have everything besides the bar code, but apparently that is not good enough!!