Charles & ColvardReviews of charlesandcolvard.com

They were known as the pioneers of mossanites but their greed washed them out. I knew they were restructuring but I really wanted to give them a shot. DO NOT. They seem to have no communication between their suppliers and crafters with the 15 day ship date more of a suggestion than accuracy. Most likely you’ll get a shipping update months later or if you even get communication at all. Ship elsewhere, so many other places have better quality, prices, and customer service.

Horrible horrible service. Ordered a ring. Not shipped had to call about 5 times to see that they hadn’t even started on order. DONT order from them!!!

Order a tennis bracelet. They shipped USPS. It got lost. No signature said delivered but never received. This company now wants me to file a police report to resend piece. Why would you use USPS and ship an expensive item without a signature. Why would you use USPS? I have to run hoops and bounds to now rectify this. Do not use these people. They are a scam. They mail expensive pieces with a signature and use the most unreliable shipping. They've not offered nothing for my inconvenience. Horrible.

This ring made me soil my britches

If I could give zero stars, I would. I placed an order on March 4 and the confirmation email said that it would ship on March 20. When I hadn't heard by the 30th, I sent an email and they promised overnight shipping, no later than April 20. By April 21, the customer service rep, Celeste, told me that the ring *might* be available in time for my wedding, but unlikely. Now I have to scramble to find a different ring in less than a week. This company is unable to satisfy their sales contracts.

I want to start off by saying we have been loyal Charles and Collard customers for over 6 years. Everything I have received from them has been STUNNING. This year was a complete nightmare. My husband ordered me 2 gifts on 12/8: a tennis bracelet and a pair of hoop earrings. The delivery date was 15 business days. We waited. And waited. And waited. The bracelet miraculously showed up with zero tracking information on 12/23. Unfortunately, it was way too small and I had to return it. The return process was ok, I guess, but we had to hound them for a refund. Once we threatened to dispute the charge, they quickly gave us an official letter saying they would be depositing the funds within X days. We did receive the refund. The earrings are another story. Ordered on 12/8 and were told 15 days. We waited. The date kept getting pushed. Week after Christmas. Week after New Years. The following week. The following week. At one point we got an email saying they would be shipping soon! FedEx never received a package. We called customer service and were told, on a weekly basis, oh looks like we are shipping them out Thursday. I'm not sure which mythical Thursday they are referring to but it's probably not in this calendar year. We finally asked to cancel the order and got the runaround until, yet, again, we had to threaten to dispute the charge. I have received all of my money back at this point, but boy are we disappointed in C&C. We have been loyal customers for years. I love every piece I have received and have had ZERO issues until this year. Do a quick Google search of C&C and you will see they are having severe financial issues. Not to mention we get weekly emails advertising sales. Do they ship anything out? I doubt it. Today we were asked to review the earrings we never got. I GLADLY posted a similar story to their website. They have lost loyal customers now. We won't be ordering from them again.

If I could give less than one star, I would. STILL waiting on my item! Customer service is horrid. Many many apologies, but no follow through to make the issue right. Multiple calls to customer service with promises of returned calls that never happened. Responses to their emails that went without response on Charles &Colvard’s end. Offered expedited 2 day shipping. After 7 days have passed, the item still shows a label has been created, but FedEx is STILL waiting to receive the item from Charles and Colvard. The time from the date I placed my order and paid for the item is about to pass 2 month and still no item!! I would like less “apologies” and a LOT more follow through and action!! Do not recommend purchasing from this company!!

At check out it reflected that I would receive the earrings by January 12, 2026. After completing my order, I received an email that the earrings would ship on January 13, 2026. When I had not received a shipping notice, I contacted their customer service on January 14, 2026 to inquire about shipment. The customer service person advised that my "new estimated" ship date was January 21, 2026. Since the ship date was being extended again, and my card was charged for this purchase almost a month ago, I asked for a partial refund. I was advised that they would not provide an additional discount on the order and would provide an unknown complimentary gift. I then requested a full refund. Customer service advised they would process a refund. I made them confirm the amount for the full refund. I am really disappointed. I was looking forward to giving these earrings as a gift, but they wouldn't have arrived in time with the 3rd shipping extension. Also, poor company communication that they aren't updating their customers about order delays. It makes me think that this company is a SCAM.