Charles & ColvardReviews of charlesandcolvard.com

The do not stand by their "lifetime warranty." Multiple stones have fallen out due to poor quality, and they do not stand behind their product or take care of their customers, even though repairs should unquestionably be covered for free by the warranty. Please save yourself headaches and do not buy from this company - look elsewhere

I PAID EXTRA BECAUSE OF THEIR WARRANTY. IN MY EXPERIENCE, IT WAS WORTHLESS. I bought a Forever One moissanite ring for $1,116.25 through MoissaniteCo, an authorized Charles & Colvard retailer, delivered in August 2020, for my 40th anniversary. It's beautiful, but the large diameter made it uncomfortable, so my wife only wore it occasionally, to dinners. After a little over six years, five stones have chipped and a sixth fell out. My wife is now embarrassed to wear it. The whole anniversary purchase is a loss. Forever One stones currently cost $225 more than standard moissanite in this ring configuration. I chose them after reading C&C's warranty on their website, which says chipping is covered, including for stones my size, for stones "sold directly to the end-consumer purchaser." I was the original end-consumer purchaser, and I bought the ring new from an authorized retailer. I assumed that was the warranty I was paying for. Charles & Colvard's Director of Customer Service confirmed in writing that their warranty covers chipping and applies to authorized-retailer purchases. But she said claims are handled only by the authorized retailer, and she relied on the retailer's account of the damage without examining the stones. The retailer had told me chipping isn't covered at all. Charles & Colvard announced in July 2026 that it had been acquired by new owners, who promised a stronger customer experience and a renewed focus on service. I contacted them in August 2026, a few weeks later. My experience was nothing like that. Their Director of Customer Service confirmed that the warranty covers chipping and applies to authorized-retailer purchases, then sent me back to the retailer, which had already told me chipping isn't covered. Charles & Colvard never examined my stones. I don't know whether the change in ownership had anything to do with how my claim was handled, but a long-established brand under new ownership that says it is improving customer experience did not deliver that to me, and I would not trust its warranty. In my opinion, you should not buy from Charles & Colvard, not even directly. A company that won't stand behind its stones when they are sold through its own authorized retailer shows me no regard for its brand's reputation. The manufacturer sent me to the authorized retailer, the authorized retailer said chipping isn't covered, and I was left with nothing, which also says a lot about MoissaniteCo. In my experience, the result is a warranty system where no one is ever responsible. If you buy C&C stones through an authorized retailer, the manufacturer's warranty may exist only on paper.

Absolutely horrible customer service! They do not answer their phones, do not respond to emails, do not respond to the chat option on their website. Ordered 2 in stock items, paid for expedited shipping, a month later and nothing has shipped. I have tried calling multiple times, waited on hold for 2 plus hours - no one ever answered. Finally got frustrated and selected the option for a call back, which surprise surprise never happened. I have debated filing with my credit card company for a refund at this point because I am starting to believe this company is a complete scam!

STAY AWAY FROM HERE! DO YOUR RESEARCH! number one they filed for chapter 11 bankruptcy and so if you buy from here you are not getting your ring or your money back. I ordered a ring three weeks ago and me and my husband went to the actual store in Morrisville, and the store was half empty and being cleaned out. Keep in mind we had just been there three weeks ago and everything was intact. Upon entry my husband had to yell for someone to come out because they were in the back packing up and a man walked out , my husband had told him about the issue with our order and he stated he will pass it along to customer service. I told him you can’t contact customer service because they are not returning calls or emails or even picking up the phone. You just stay on hold for hours. He said his name was buddy langston SVP and would find out about my ring. I told him it seemed like a scam because they were clearing house and he said they are moving to New Jersey. It didn’t seem right, I them got a call from a person names Chris Martinez saying he is the supervisor for a sister company the brought Charles and Colvard and while he cannot do anything about my order he wanted to ensure he is going to get to the bottom of it. So in other words we lost our money. I am going to contact an attorney to see what we can do and I had screen shots of the numerous emails I sent and voicemails I left and I recorded the conversation from the company that brought Charles and colvard. The crazy thing is THEY STILL HAVE THIER SITE UP TAKING PEOPLES MONEY KNOWING YOU WONT RECEIVE PRODUCT! PLEASE DONT BUY HERE, WE LOST 3grand BUT I AM GOING TO POST EVERYWHERE SO OTHERS DONT MAKE SAME MISTAKE! just a side note. CHRIS MARTINEZ the guy the acquired Charles and colvard works for brilliant earth and CLEAN ORIGINS. they refused to help as well.

Customer service is non-existent with this company. I ordered and paid for an in-stock necklace five weeks ago and have not received it. I’ve used customer service automated system and they say they have no record of the order even though they took payment and I received a confirmation. I’ve repeatedly tried to contact a live customer service representative to no avail.

Although, the ring is beautiful, the C&C 14k stamp is barely legible. I also requested, immediately, after placing my order, as per their website instructions, to have my ring sized PRIOR to shipment. My request was not acknowledged until 5 days later, AFTER my ring was already shipped. I was advised to send my ring back and wait 15 days to have it sized. LOUSY customer service.

DO NOT buy a piece of jewelry from them!! They NEVER keep you informed on your purchase and delivery date. I had to wait an HOUR for customer service. I ordered from them on April 29th and still didn't recieve it by June 15th. I called twice and they kept saying, " it's in production"! Had to require a specialist to make a ring from them that they couldn't contact. Buy from a local jewelry store is a WAY better choice. I actually canceled my order! Luckily, I could still do that!!

I ordered my wedding ring April 7, 2026. Estimated ship date April 28, 2026. My wedding was May 16, 2026. It is now June 10, 2026. Still no ring. I have to initiate all contact with them. They do not proactively send updates. If I knew the experience would be this poor, I would not have ordered my ring from them.