Charlene's Safe RideReviews of charlenesaferide.com

The representative taking reservations was not the most professional of people. She was slightly rude and her demeanor can greatly "put off" many potential customers. Also, for Duke students, it should be emphasized that the $30 is only between Duke and RDU. I think it would be a greater service if Charlene's did not cheap out on giving students rides to Belmont/places close to campus. I will be looking for other cab services.

I used Charlene's Safe Ride to get to and from the airport on a recent visit. The ride to the airport was fine: the driver was on time, courteous, and knew where he was going. Yhe ride that picked me up was less so. First, as I'm landing I get a phone call from the driver, who says that he cannot wait for me any longer and will send another driver soon. The thing is, I had not only given Charlene's safe ride my flight number so they could track the flight, but my flight had arrived 15 minutes early. Another driver calls me eventually and I after I get my luggage I meet the driver at a designated pick up spot. The driver does not get out of the car to help me with my bags, or even open the trunk of the car. Despite having a GPS in his car and the fact that I told him I had never been to Durham before, he asked me for directions to where I was staying. I was not impressed by his service or his abilities as a driver. But I've definitely had worse taxi experiences in my life. I actually had worse taxi experiences while visiting Durham. This is why give the service 3 stars.

Don't try and book anything on line - you cannot do it. First it was a wildly incorrect amount ($3700 to travel from Durham to RDU), that was corrected and now it asks for information that it not on the form (your email) or has been done (accept terms).

There was a 15 minute delay for the arranged pick up time. Besides that, the service was great. They tryed to communicate with me for the delay but as I had an international cel phone number they couldn´t reach me.