Char-GrillerReviews of chargriller.com

I wish there was a zero to rate char stealer. Ordered replacement parts and 3 months later have not received them. Customer no-service has HORRIFIC communication. I feel that I’ve been robbed.

Bought a mini acorn from Amazon, was packaged missing screws. Multiple attempts to contact no avail. Terrible customer service, cannot use grill because parts are missing. Eventually got a half***response saying they'd send out replacements, no mention of when they'd arrive and no apology or attempt to compensate my inconvenience

There's nothing more frustrating than buying a product and not being able to call the company and ask them. Questions or even purchased more items from them.

Long story short, this company is a scam because they claim to cover missing pieces but they will never ship it. Terribly late email responses from their customer service have been telling us that their order delivery is behind, and it's been 4 months. Multiple parts were missing in the original grill purchase. We submitted a request for free missing parts through their website, received an automated email saying we'll receive a second email with shipping information. Char-Griller company still haven't sent the parts out after four months. We placed another parts replacement order (this time we paid for the parts) to see if the order will ship sooner with payment, and this is at a complete stall too. We have since received two responses from a human representative with terribly snarky and vague attitude about delayed deliveries. What a scam. We missed out on majority of the summer to grill because of Char-Griller.

DO NOT BUY ANYTHING FROM THIS COMPANY..ABSOLUTELY THE WORST NON EXISTENCE CUSTOMER SERVICE... they Never shipped my replacement grill grates that I purchased on 6/10/23 I cancel my order 25 days later. Cuz they NEVER gave me a shipping date. They said it would take 7 to 10 business days for my refund now almost 3 weeks later still NO REFUND .

Absolutely the worst grill .Doesnt keep temp consistently. Burns way to hot even with minimal charchol ,then temp drops right out .After one use of the smoker box it completely rusted do not reccomend buying this expensive garbage.Upper warming wrack is week and will not hold much weight .Handles on smoke box won't stay tight .Bottom of barrel connections aren't molded right so the legs are wobbly.

I’d give zero stars, but that would be too many (how about negative stars). Their products are iffy at best and their customer (dis)service is simply the worst I’ve experienced (even worse than a certain telecom from many years) . . . EVER. I spent close to 4 Bens and have received NOTHING; they don’t have a record of the transaction even though the $$$$.$$ were debited from my account. They have my money but no record of the sale. I could say more, but that would only aggravate my carpal tunnel. The company takes NO accountability or responsibility. None. Also, they sent me the wrong part and not only do I have to pay return shipping, there is a restock fee. THEY SENT ME THE WRONG PARTS after I consulted a cust-service rep to get the right part. They made the mistake I am having to pay for it. DO NOT BUY ANYTHING FROM THIS COMPANY and tell your friends, coworkers, man-on-the-street not to buy any Char-Griller products. They are not a reputable company.

I wish I had read these reviews before ordering replacement parts for my grill. Ordered May 21, website said in stock and orders take 2 days to ship. They charged my card but 6 emails, 2 website contacts and 6 weeks later I have nothing! They responded once 3 weeks ago saying heavier than usual sales and my order was being fulfilled. Really??!!! And they sent a “please review your purchase” email but my review was rejected and they refuse to post because I rated it low due to the fact that I NEVER GOT MY ORDER!