Char-GrillerReviews of chargriller.com

Used once with water and vinegar. Hand washed, dried. Wanted to use it this weekend smoking. Now longer spraying. Binned.

My wife bought me an acorn mini. There customer service sold her a cover that's for the large 1 screwing us because we found out in spring as it was a Christmas gift. Then put it together and you have to be 1.5 feet tall to use it. Wait gets better. Used it oiled the grill which by the way is steel not cast to find out a few days later was solid rust do to morning dew. wait gets better. So I used it twice small fires and on the third use it has rained and the ash collection pan in a sealed grill full of gross washer and ash. Again after cleaning grill had rust in chunks coming off. Now this grill was not cheap. So gets better we cover with a bag still rusts and fills with water do not ask me how no holes in bag. Then we order the right cover 20 bucks after we lost 48 because there company screwed us. The 20 dollar cover used ash in it. Slides over no draw string first breeze we got flys off. This company is a broke seller sell stuff to come back and get money from you. They build failure in to there junk on purpose. So out 225 bucks plus pizza stone 30 buck witch makes a 6 inch pizza when could have bought a Weber charcoal grill for a 3rd the cost.. 1last thing in order to connect to customer service set up an account next day my email spammed by them and 3rd party scammer. Stay away junk junk junk. Ripe off artists. Based on reviews lot agree

I purchased a 4 burner 36" Char Griller Flat Iron Griddle (Model 8036) from Menards in Apple Valley Minnesota on a Saturday morning. I took it home and struggled to assemble it. The directions do say that it takes 2 people to assemble. Once it was together, I began to season the steel cook top. I immediately had issues with the 1st & 2nd burners being difficult to light and burning unevenly. On Sunday evening, I attempted to heat the griddle to make dinner and the 2nd burner continued its uneven burning. The propane leak got worse, a small fire started just behind the control knob, so I turned it off, put out the fire and disconnected the propane tank. I then returned the griddle where I purchased it. I submitted a request for support on Sunday morning and on Monday I got an email reply acknowledging my request and explaining that they were "VERY BUSY". Their schedule for Monday was already booked. I am not surprised. They only work through email, they only work bankers' hours, and I am sure there are a lot of complaints about their poorly made imported product. I found a web site that directs you to only American made products. Buy American made products.

ordered a grill a month ago . still hasnt shipped . customer service is non existent.

Ordered a mixed kebab with salad & sauce & extra garlic sauce ! We got a poor dry kebab with no sauce ! We got our extra garlic sauce that we did pay for !

Have to add to the numerous complaints about the non existent customer service from this company! Purchased online a charcoal chimney, replacement ash pan and a new grill cover. First two items made it OK, still waiting for the grill cover going on TWO MONTHS now as I write this. Filled out their bogus "chat" form requesting an update, got a bogus "case number" and never a thing more. Even tried writing a review on their bogus website asking "where is my product?" They took my money, but I have no grill cover. As much as I do like the grill and combination smoker, when it's time to replace it I will not buy anything else from Char Griller ever again. EVER!!! If you're thinking of buying one of their grills that you see at Home Depot or Kroger...DON'T. You will never speak to anyone in their customer service department because it doesn't exist!

Bought a table top grill but was sent two different handles. one 10" space between the holes the other 9 3/4" which does not fit. had to hammer the crap out of the shorter one to fit the spacing. their customer service sucks. will never purchase again.

I am checking a star but should be 0. Same story as others. Ordered parts for an old grill. The only mailing i received is that I was charged but no shipping update, no response to email inquiring WHEN will it ship. And this is not the first time. Last year I ordered a part for 2121 and nothing. I thought this time they will improve but it is just the same. My fault, I just need to cancel the order after weeks of waiting.