ChaosMakeupArtistReviews of chaosmakeup.com

I've purchasing chaosmakeup for several times. In the past there was a $6 early process I could add on cart so there was no issue about ordering. They answered on my inquiry only in case when I paid that additional $6 early process. But they recently updated their website and finally I could be able to make an account.! However, it didn't matter. I made a purchase on December and my order was unfulfilled, pending, although I chose more expensive shipping option. I couldn't get any respond of my emails for 3 times of continuous inquiries. And when I tried for 4th time with their another email address, they finally got me an answer saying that their CEO is having a health issue so it makes them stop the order process and shipping for weeks. But not noticing it on their website, not emailing signed up customers/buyers, they just put it on their social media which was absurd. Not everyone is living in social media world, and even though I live in that world, I couldn't think of checking their social media channel about an order issue. This brand, I always have that anxiety of 'what if they take my money and one day just disappear, not sending any?' This worry is becoming true.. CEO one person is sick and all the order process and shipping has stopped? Is this an actually working company or the CEO's prank? I honestly don't care even if there's only one person working, but at least YOU SHOULD BE RESPONSIBLE TO YOUR BUSINESS.

Never received my order. Emailed twice and sent a message on IG and nothing. Stay away.

I guess they haven't learned from past mistakes. All the warnings online and I decided to give them a chance anyway. I made a purchase in June and waited a month before contacting to ask what was going on. I was lied to and told that they sent an e-mail saying they were waiting for an ingredient and it would ship the next day. (There was never an email sent and it didn't ship the next day). Finally was sent a tracking number 8 days ago and it's either bogus or was never dropped off at the post office. They reply on IG fast offering help 'by the end of today' then they ghost you. They are also very quick to delete any negative comments. Giving them another day to respond before I file a chargeback.

Had to put one star to write a review I ordered almost $100 in product. However I never received it. I emailed because there is no contact number they responded saying it was delivered. I clearly sent the email because it wasn't delivered. I also checked with the post office before contacting them. They said file a claim with the post office asked if they had insurance on the package they said no they are not responsible for any of that or anything that wasn't delivered. And they don't send first class so no they are not responsible. I sent several messages and got nothing asked how we can resolve this issue and got nothing they stopped responding so I put a buyer beware post on their Facebook Facebook and they blocked me. They never offered to resend help with my order or refund me. Just ignored my emails. I recommend not doing business with this company.

Reading some of the older reviews, the problem seemed to be with delivery wait times. I suppose some time has passed since those reviews were written, because their shipping times were reasonable. Yes, it did take longer than usual to get my order, but it's important to remember that this is a smaller company that hand makes all of their cosmetics. They process purchases in the order they were received, and that's totally fair. I believe supporting this company will help them grow and continue to improve. Also, their shipping policy is very prominent and clearly worded on their website. Their customer service was very responsive and helpful. When I received my order, the quality was fantastic and I had zero regrets. I will definitely be ordering from them again.

One more bad review. I pre-ordered one of their beautiful eye shadow. The package was sent the 12nd November 2021 and came back to them without explanations, not even arrived in France. The tracking even said "arrived to destination" as it was normal. I verified my address few times to be sure. I tried to contact Chaos Makeup multiple time by instagram and emails. They answered some but without effective solutions. After few emails, they told me in the end of January they sent a 2nd package the 1st January. But no tracking number and when I ask for it, again, no answer. So the 14th February I used PayPal to solve the problem with every evidences I have. And this time, Chaos makeup answered REALLY quickly, less an hour later than proposed me a partial refund. I refused. I never had the package and had no proof they really send another because, surprise, they don't have a tracking for the tracking. They proposed me partial refund multiple times I refused. They told me they answered all my message, they can't do anything, they didn't have proof for the package even it was my fault because I didn't accepted the package. After 2 weeks, it was PayPal turn to resolved the problem and I win. Always use PayPal. I don't recommend this shop.

I cancelled order as per their terms and conditions. They never replied to any of my emails or refunded me. Deleted comments on Facebook where I asked how to contact them. They then dispatched my cancelled order a month later!! When I raised via PayPal they said they never got my emails despite the evidence I provided. They blamed USPS for chaos posting a month late which was not USPS fault. Do NOT order for them!

It has been about 3 months, still didnt receive my order. I placed it for a project i had, they didnt even bother contacting me in any form. Company is not trustworthy in any way. DO NOT ORDER HERE. Hope i warned other professionals on this platform...