relephant
Unique products but customer service needs overhaul
This brand went viral on instagram years ago, and has a large following online. Unfortunately they seem to have a very hard time keeping up with demand. I have ordered from them a few times and I am always given a runaround as to when the products will ship. Prepare to wait well over a month and be given bogus tracking numbers which take weeks to "update." Frustrating to be waiting weeks on items that are supposed to be in stock and and see them promoting new lines. You are expected to pay an extra $6 "rush fee" to have your order ready in a reasonable time frame. Their website is disorganized and no swatches are available of the products, which is a real killer for an online exclusive brand. You have to cross reference with their instagram page which is quite clunky. Having said that, I do like the actual products. Their hybrid eyeshadows/highlighters have a very smooth, fine shimmering dewy finish that I havent been able to replace so I put up with their wierd practices. They claim to be a small company that hand makes every single order. I hope they will improve on their logistics in the future, as they do have unique items and the effort is obviously there.