Champion EnergyReviews of championenergyservices.com

Champion Energy -TX - CS can't explain or read charges, or how $5 "anniv credit" works! I applied $5 to my bill. Next bill still showed $5 could be applied. (I see it meant if not already used) Hispanic male could not explain it & said I ower more than my bill! Wasted time. I switched Energy cos-end of contract! This co's energy costs/kwh are higher than others.

Inept from the start. Took out money by DD before they even took over the contract. Way overestimated my usage. Agreed to bill me monthly for what I used but haven’t. Won’t reply to emails and the phone number rings out. Useless. Don’t recommend. Nothing but a headache.

This is a continuation review from July 2023’s review. I ordered full house windows, slider with dog door and French doors on November 3, 2022. Yes 2022! To date it is NOT done right and they have no date when it will be. The slider came with deep 5-6” scratches across it. They do no dispute this. It was reported 3/20/23. The replacement FINALLY was installed 7 months later. Sadly it was not inspected at the factory because the rubber stripping around the dog door that is in between the two glass pieces and was not in the channel where it belonged. It is like weather stripping to keep the gas inside the door from escaping and causing condensation in the door. Also the latch for the door to block off the dog door was damaged so you could not lock it leaving a way for someone to enter. This is no small dog door! Was told it would be in production January 17th and they would install it February 2, 2024. Meanwhile with it being VERY cold, single digits, I noticed cold air coming in under the French doors.There is a long and noticeable gap between the bottom of the doors and the threshold. I called and reported it and sent in a service request online with numerous excellent pictures. Come 2/2/24 they came to put the slider in and lo and behold THEY DID NOT HAVE IT! They ONLY came to look at the French doors. What? We had an appointment, they emailed, called, texted saying this. Why are you sending a person 72 miles just to look at the leak? Would it not of made sense to install the slider AND look at the door leak? More cost efficient? Plus in Oct. 2023 when they put the damaged dog door slider in the installer damaged my new cellular clings that were on that door. The installers NEVER told me about it nor said they were leaving. Before they were done I did ask if they were going to caulk around the dog door. They did but never did they come upstairs to the main floor and say we are done or want to look at it? Instead left without saying a word. I only found out they left because I had a contractor outside finishing a deck rebuild and he came in and told me. I reported this when I saw the damaged blinds. I was told they would replace them. 7 months have passed. Always an excuse. No results. Numerous phone calls. This is the experience from hell all at my expense of $45,000 which was paid in full within 4 months of the original order. Will Champion ever get my work done? Time will tell but 15+months is unacceptable in anyone’s book.

Charging a retired couple higher rates on a longer contract that we were not aware of. They refused to make changes.

Our meter base suffered damages during the most recent arctic blast, requiring our service to be disconnected while our electrician made repairs. Oncore came out almost immediately to help make repairs. Once all was repaired, Oncore just needed a work order from Champion Energy so they could come reset the meter and reconnect our service. They said they would come back within an hour to do so once Champion responded. When we talked to Champion, they kept telling us they could not guarantee when our power could be restored. We told them Oncore said they would restore it as soon as they received the order from Champion. The would not just send the stupid work order to Oncore. We've been without heat for almost 24 hours. It is 48 degrees in our home and Champion won't do anything to help. It's great when everything is working, but when it isn't, they are incapable of doing anything other than repeat that they cannot guarantee when our power will be restored. We did not ask them for a guarantee or even a time frame. We asked them to send the order to Oncore. Why won't they just send the order? We can work the time frame out with Oncore. I have not been so infuriated with anyone since the time I spent a day on the phone with AT&T years ago dealing with their crooked BS.

They use fraudulent and predatory practices to get customers to sign up. The representative literally lied to get me to sign up. They attract people in stores by giving them gift cards and not telling people they are signing a long term contract with high cancellation fees. They gave me no paperwork when I signed up it was done through a tablet. Then they sent a recording of a call that was not the complete call but clearly edited. Do not use this company!

This is scamming person ( I don't call it a company ), he charged me £1000 pound to move me from my previous supplier to his scamming hat for double the price I was paying 0.33 per Kwh to 0.59 per Kwh, I paid 2month of £400 per month than I notice that I being scammed in witch I am paying double of what I was paying before, I have complained to the fraud investigation and to the OMBUDSMAN to stop who ever run this money laundering activities.

My dad who is 65 years old has been harassed for the past week with multiple phone calls through multiple numbers by the same person from Champion energy to join the provider.