Champion Car WarrantyReviews of championcarwarranty.com

Response from Champion Car WarrantySep 12, 2023

Mr. Mitchell, we’re sorry you had a negative experience, but we feel it is important to provide transparency on some of the issues you raised in your review. Firstly, the rim and tire voucher we sent you was an add-on to the warranty you purchased. On that voucher, it plainly stated a limit of $100 per occurrence for the rim and tire coverage. You went to your mechanic a week into your coverage because of a bent rim. Your mechanic charged you over $1000 just to straighten the rim, which is clearly an exorbitant amount and obvious price-gouging. Your claim was submitted, and despite the fact that it was only a week into your coverage, and obviously a pre-existing issue that predated your purchase of the policy, we nevertheless authorized the full amount of $100 per occurrence that you were entitled to under the rim and tire coverage plan. You were upset that we would not cover the full amount of over a thousand dollars, but rather than asking to cancel your policy for a refund, you immediately attempted a chargeback on your credit card for the full amount of the policy premium. After this, you would repeatedly call in harassing us for your $100 claim check. No company would ever send a customer money after said customer charged back the entire policy premium. The chargeback is a clear breach of the contract you signed with us, and immediately invalidates your coverage, thereby negating any claim you may have been entitled to. This is standard practice for any company–no customer would ever be entitled to any money after charging back their full policy premium. We’re very sorry, but things simply do not work this way.

Response from Champion Car WarrantySep 5, 2023

Mr. Christoffersen, we’re sorry to hear that you had a negative experience, but we feel it is important to add clarity to some of the accusations you made. Firstly, you initially took the car to a dealership which was charging about three times the market rates for both parts and labor–which is very common amongst dealerships due to their high overhead costs. Additionally, the dealership took a very long time to get back to us with their estimate. After this, you took the car to a local mechanic, at which point they sent us the claim. Our claims department never takes longer than 2 business days to reach a verdict on a claim, once we receive an official final invoice from the shop, but the dealership you initially took the shop to was very sporadic in their communications. Once you took the car to the local mechanic, they also overcharged for the parts, so we mailed out official OEM parts to them, which had been inspected by one of our field representatives for quality control. The shop then claimed these were defective, most likely in an attempt to get us to authorize their inflated estimate for the replacement costs. Instead, we mailed them a new set of OEM parts, which they then installed. We understand your frustration that your vehicle was in the shop for a lengthy period of time, however you are misdirecting your anger toward us instead of towards your dealership and local mechanics which engaged in price gouging. Furthermore, your accusations that we use “cheap knockoff parts” are unsubstantiated and frankly perplexing. All in all, we authorized your claim for over a thousand dollars in repair and replacement costs, and worked directly with your local mechanic to get your car back on the road, so it is disappointing that you would claim to have had such a negative experience with us.

Response from Champion Car WarrantyAug 29, 2023

We are sorry to hear you had a negative experience, however, the only reason we would call a prospective customer is if they submitted a quote request through our website. If you received a call from us, that means someone submitted a request using your phone number, possibly through a typo. There was also clearly a miscommunication here regarding the “new car” as we would never tell someone such a thing; more likely the agent would have been trying to confirm that you put in a quote request for coverage on a new car. Furthermore, we have no reason to repeatedly call a prospective customer in such a short span of time, particularly when said customer makes it clear they are not interested in our offer. It is also our company policy to put someone on the do not call list immediately if they request so. Either way, we are sorry to hear you were inconvenienced, and we would be happy to put you on our do not call list. Thank You Management Team

Response from Champion Car WarrantyAug 15, 2023

Hi Sandra, We’re sorry to hear you had a negative experience with one of our sales representatives. We work with customers of all financial backgrounds, and also have monthly plans available for those customers who cannot feasibly make a one-time payment. It is our policy for all our sales representatives to work with customers, and we strive to provide a positive and pleasant customer experience. We apologize for the conduct of this sales representative. Best, Champion Car Warranty Team

Response from Champion Car WarrantyAug 9, 2023

Hi Fahed, We are sorry to hear that you had a negative experience with our company. We take customer feedback very seriously and would like to address these concerns. As a highly rated company, we strive to provide a positive experience to all our customers. It’s unfortunate and deeply concerning that you term us a “scam” when in fact we have been in business for over 20 years and have thousands of satisfied customers. We are more than reasonable in paying out claims, at market rate. Unfortunately, you chose to go to a mechanic that charges unreasonably exorbitant prices, far above market rates. It is therefore understandable that you were disappointed with the final cost of the repair, but that is due to the inflated rates charged by your dealership, and is not caused by any sort of deficiency in our policy. Nevertheless, we authorized and paid out the claim in accordance with the terms of the contract, which you signed upon initiating your policy with us. In addition, the claim that we did not refund your money is untrue and it is perplexing why someone would make such a false allegation. Our cancellation policy on your signed contract clearly states that you can receive a refund at any time, provided you email the signed cancellation to us. Once we received that signed cancellation, we refunded your money. It is unfortunate that you had a negative experience due to your dealership engaging in price gouging; however, we not only fulfilled the terms of the contract you signed and paid out your claim but also issued you a refund upon cancellation. It’s difficult for us to understand why you would spread such unfounded and frankly dishonest allegations about our company. Sincerely, Champion Car Warranty

Response from Champion Car WarrantyMar 13, 2023

Unfortunately, the only way to keep a service of any kind with any company active is with regular and on time payments. You made a down payment and after for 3 months straight all your payments were declined by your bank, mind you the payments were for only $51.87. And now 4 months later you decided because you have a big claim you can pay all the payments you neglected for months on a cancelled policy. We are very sorry, but things do not work like that, and we have all the payments that declined with dates on record, so we have no problem with any investigation that you want to open against us, we are a very reputable company with nothing to hide.

Response from Champion Car WarrantyFeb 6, 2023

We are very sorry for the inconvenience due to high demand for our services everyone in our office is doing their best to resolve all inquiries in a timely manner unfortunately we had not received the claim from the shop and this was the reason that the claim was not resolved right away once we received it we immediately did the necessary steps to respond and resolve your claim in a timely manner and even though you we think our activity is suspicious we still went ahead and granted you a courtesy toward your claim on a fairly new policy just to show you how outstanding our customer service is and how much we truly cherish your business and relationship with us. Once again, we apologize for any inconvenience you may have had.

Response from Champion Car WarrantyDec 2, 2022

Felix, the original request for a refund was processed 2- day after you mentioned you wanted to cancel. Our system has another customer named Felix Castilla with an A at the end this was a system default error. Our finance department had refunded your account for the monthly payment again we apologize for the inconvenience.