Chameleon GlassChameleon Glass is a maker of high quality, innovative glass tobacco accessories. Shop online, find a store near you, and more. 100% American made by real people.
Chameleon Glass (chameleonglass.com) has 22 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Manufacturing · Phoenix, Arizona
Excellent
Manufacturing · Scottsdale, Arizona
Excellent
Manufacturing · Phoenix, Arizona
Excellent
Manufacturing · Phoenix, Arizona
Excellent
22 approved reviews, newest moderated first
Dawson R.
Very impressed with the product I received today, as well as how fast they were with my order considering I ordered it 3 days ago. Very good quality, and even threw in a sticker, some candy, and a lighter with their logo!! Nicely done guys.👍
Response from Chameleon GlassMay 2, 2022
Thanks for the review Dawson! Positive or Constructive, we appreciate the time taken to let us know :)
તમે વ.
Website is misleading as i thought i was ordering a hash pipe. the description reads: "We have chosen to include a unique bowl selection on one of the -Aragorns Briar Glass Pipe models; an old school Hash Bowl. We skip the bowl hole at the bottom of this bowl and put vents instead." It goes on to read "Select the ‘Clear’ photo showing the hot stick for this bowl option" but no where did it mention that the clear version is the only version available for hash pipe. I selected the color changing silver fume version and received a flower pipe, not a hash pipe. the pipe they sent me feels cheap and light weight (34 grams, not even an ounce and a half), i have sent numerous emails to get a refund which have all been ignored. Buyers beware, this company does not honor their return policy. Their return policy states: Not quite right? Decide on a different color? We’re consumers too, we get it. I recently had to buy a replacement rug for the front door, but I had to return it because the color was not quite what I expected. We realize that when buying glass online you may change your mind once you see the product in hand. That’s why we offer a 100% money back guarantee. If for any reason you are not happy with your purchase, you may return the item(s) for a full refund less shipping and handling or an exchange for an item of equal value. Any items being returned must be sent back in their original unused condition with the original packaging no later than 7 days from receiving the product. In order to return a product, you will need to first contact us to obtain an RMA number. Items returned without an RMA number will be refused and sent back. I have been trying to contact this company to return this pipe for a week now with no responses to their web form or their support email. Buyers Beware of Chameleon Glass
Response from Chameleon GlassJan 22, 2022
Hello તમે વાહિયાત, If you read the excerpt you have used in your own submission above, it (and my website) clearly states that to receive the pipe you wished to receive, to select the clear version. I am sorry that was not clear enough for you. I'll try and re-write that to make it more understandable for future customers. As far as the week to respond, my wife and I are here on a Saturday (today) to return the support requests from the week. Unfortunately, Arizona has been hit pretty hard by this Covid in January of 2022. I have been down 2 staff in the office and 3 in the studio for the last few weeks and some of the support responses are in fact lagging, my apologies. You will receive your requested RMA number within the hour.
Mike
Great craftsmanship. Fast shipment. Extra goodie bag, and case! MADE IN USA
Response from Chameleon GlassJul 2, 2021
Thanks Mike, Stoked you dig the glass, and we really appreciate the review!
Daniel T.
Initially had trouble placing my order online and the team at Chameleon Glass was very responsive to my communications and were able to quickly solve my issue. I ended up placing my order and the shipping was very quick. Once my order arrived, I opened the box to find the most beautiful American made glass work I’ve seen in a while. Thank you Chameleon Glass.
Aaron H.
The worst online purchase experience I've ever had. The piece was over priced and what they sent me didn't resemble the website picture. Their rep, Ken, admitted so much in writing. Unprofessional to the point he actually cursed at me in an email response. Avoid Chameleon Glass at all cost.
Response from Chameleon GlassMar 20, 2021
Hello Aaron. Still looking for that freebie, huh? Lets see, where did we leave off? Oh, yes, you were not pleased that the model you purchased 8 years ago was different than the model you received in October of 2020. I explained that new blowers make different models and that I would be happy to provide a selection of available units to swap for you. I sent two sets of photo lineups of 5 different units for you to choose a swap piece, which you declined any to select. I offered you full credit upon return of the unit you were not pleased with. You responded: "My time is more valuable than that and I should comp you another piece of sh*t that you will just give away anyway". As you know, all of this is on email, you being the first to 'curse' in that thread. I have a great idea, why don't you post ALL of the email thread for everyone on Trust Pilot to read and let them decide who is the unprofessional party? Don't forget Aaron, I too have the same thread, make sure it's ALL there . Oh, and I am actually more than the rep, I am the owner. Cheers Mate, Ken :)
Eric H.
These guys are real craftsmen and artists when it comes to glass work. I like their monsoon spubbler hybrid of a pipe and a bong. They make stuff that is very creative, and even though I can't usually afford to buy much of this stuff I love browsing their site and get quite a wish list after viewing their glass artistry.