Chameleon GlassReviews of chameleonglass.com

Response from Chameleon GlassJul 1, 2025

Jeff, The pouches are not part of the product, which is why they are not included in the product description. Chameleon has run promotions offering free pouches and lighters before, but they are not part of the product. I've not run a promo since before the pandemic because the factories I was sourcing them from closed. They are now 3x more cost, so, we stick to lighters these days. I provide support for the products. You emailed me on Saturday (closed), Monday is a long day after being closed on Saturday and Sunday, there is a lot to do. 11 hours worth. My apologies for not having time until today to respond to you.

Response from Chameleon GlassFeb 3, 2025

JA contacted Chameleon. He advised that he had dropped several pieces and that ours broke. Glass breaks in specific ways. If there was an inclusion or workmanship, those breaks are smooth. When you drop or crush glass, it is jagged. The photo provided was around 20 individual pieces of glass. We warrant workmanship and materials, we do not warrant drops. I explained that it looked like the larger piece had fallen on ours, based on the number of pieces. I offered a 25% replacement coupon. JA was mad and sent us several more aggressive emails, to which I ended the thread by suggested he buy a Pyrex measuring cup at WalMart, smash it in the parking lot and then go into customer service to get a refund.