Jimmy
Poor Customer Service
Had a new garage door installed. When the tech hooked the chamberlain door opener back up.. The door would go down and then shoot back up and then hit the safety screw and start beeping and flashing. Called customer support, the first Rep gave me wrong info, I asked if I had warrenty cause the unit was only 2 years old.. The dude took my model # and said my model only has a 1 year warrenty and said I need a new part and to order it for $40 off the website. So the tech said if I call them back it's going to be another $100 service fee, insane. Found my manual and my model shows a 5 year warrenty on that part. Called again the next morning, got another Rep, unfortunately both reps had a severe language barrier but we managed to communicate. I went over all of it again.. Puts me on hold and comes back to say "yes sir you are correct, 5 year warrenty" W.t.F. So Rep 1 jus wanted me to spend more money. Rep 2 asks for my name and address, so I spelled out my name and address phonetically do to the language barrier. Got the item today via FedEx... The first and last name was not my name, but the address and phone number was correct. FedEx driver gave me a hard time cause it wasn't my name on the package. So Rep 1 didn't know his product Rep 2 couldn't properly write down a customer name. Chamberlain, you need to start reviewing your on-boarding process in regards to who you are hiring and how they are being trained. It's unacceptable that this is how customers are being treated.